Co-Manager
Wal-Mart Stores, Inc.
Total years of experience :20 years, 5 Months
For the past 6 years as Co-Manager for Wal-Mart, I have been implementing and attaining rigorous sales and performance goals utilizing direct reports and managing over 400 associates for a 24-hour 225, 000 sq. ft. Supercenter location. I am familiar with high-volume, high-turnover merchandise with daily sales volumes that exceed $250, 000.
•Assists in driving sales in the facility by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.
•Provides supervision and development opportunities for over 400 management and hourly associates in the facility by hiring, training, mentoring, assigning duties, and providing recognition.
•Assists with directing the management team in facility operations and communicating with both management and associates about facility operations, merchandising, and company direction.
•Ensures compliance with company policies and procedures by holding associates and managers accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies, and providing direction and guidance on executing company programs and strategic initiatives.
•Assists in driving the financial performance of the facility by ensuring that sales and profit goals are achieved, including assisting with leading the management team in controlling expenses to ensure they are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance in the facility, overseeing the creation of budgets, and participating in analyzing economic trends and community needs for budget forecasting.
•Models, enforces, and provides direction and guidance to associates and managers on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards.
•Initiates, directs, and participates in community outreach programs, and encourages and supports associates and managers in serving as good members of the community, including establishing and maintaining relationships with key individuals or groups in the community as the representative for the company, presenting the company’s perspective to various external organizations following the company’s media guidelines, and championing company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community in order to emphasize the facility as part of the community.
• Assisted in the supervision and management of over 80 employees at multiple locations through the training and implementation of sales strategies and company policies and procedures, facilitating schedule management, and monitoring employee performance.
• Supervised daily inventory replenishment and merchandising /presentation at all area branches.
• Conducted periodic sales and performance reviews for all sales and staff members.
• Provided a facilitator’s role in resolving store maintenance and customer service issues.
• Identified and attained new business opportunities through outside marketing directed towards competitor clientele and new market segments.
• Managed approximately 10 sales and staff employees through the training and implementation of sales strategies and company policies and procedures, facilitating schedule management, and monitoring employee performance.
• Developed strategic business plans by tracking existing account growth, and regularly analyzing multiple market segments for potential growth, consumer needs, and to counteract competitor progression.
• Increased corporate accounts by 50% within one year of management, increasing total branch revenue by 35%.
• Set state company record for lowest cost depreciation at high product inventory.
• Twice awarded recognition with the highest revenue growth and profit increase in the regional area.
• Consistently recognized for the highest personal sales performance in the Florida West Coast.
• Assisted in the management of approximately 10 employees at three convenience store locations through schedule and payroll management, monitoring employee performance, and provided staff training in the implementation of company policies and procedures.
• Conducted regular evaluations of local market segments to provide products and services based on consumer needs.
• Organized and supervised the inventory control system for on-hand accuracy, staffing, and managerial routines.
In Pursuit: This Master of Business Administration degree is developed to provide advanced business knowledge and know-how as a foundation for the corporate executive or entrepreneur. In addition to the institutional and general education level learning objectives, the Global Business Management Concentration also seeks to examine the policies, practices, communications, and conflict resolution in the context of a cross-cultural, international workforce; analyze the interactions and trends between the world economies; assess the tools and techniques used to mitigate financial risk in conducting international business; evaluate the challenges of virtual organizations; appraise the business models and tools used to manage virtual teams distributed in time and space.
This Bachelor of Science degree focused on the business applications of information technology, including an emphasis on necessary skills required in the analysis, development, evaluation, and implementation of various information and communication technologies. The program also provided specialized courses in areas such as systems analysis, business programming, database design and management, exert and decision support systems, data mining applications, data communications and network security, management science methods, enterprise resource planning systems, and electronic commerce.
This two-year business certificate program covered the essential aspects of business with an emphasis on gaining fundamental business knowledge and skills. The coursework provided a wide range of business subjects focusing on general business administration and management, plus the primary business disciplines of marketing, finance, and people management. Oral and written communications as well as skills in a range of information technology applications were stressed.