عامر Rafiullah

Lead end-to-end travel operations including corporate, leisure, and group bookings while ensuring compliance with IATA and GCC regulations.
Expert in GDS platforms (Sabre & Galileo), fare construction, reissuance, refunds, and BSP reporting.
Manage corporate accounts, vendor negotiations, and revenue optimization strategies.
Oversee IT infrastructure including network security, servers, cloud services, and multi-branch connectivity.
Supervise GDS integrations, CRM systems, ERP platforms, and automated booking workflows.
Implement cybersecurity policies, data backup solutions, and disaster recovery planning.
Monitor financial reconciliation, ADM control, and operational risk management.
Lead digital transformation initiatives to improve efficiency and reduce operational costs.
Train and supervise cross-functional teams across travel and IT departments.

Expert handling of GDS platforms including Sabre and Galileo, ensuring accurate fare construction, reissuance, refunds, ADM prevention, and queue management.
Design complex itineraries covering visa requirements, transit regulations, insurance, and destination compliance.
Negotiate corporate contracts with airlines, DMCs, hotels, and consolidators to maximize margins.
Monitor BSP reporting, ADM disputes, debit/credit reconciliation, and financial accuracy.
Ensure compliance with IATA policies, airline fare rules, and GCC immigration regulations.
Handle urgent travel disruptions (IRROPS) with rapid re-accommodation strategies.
Maintain high-value client retention through relationship management and service excellence.

Manage daily IT operations ensuring smooth functioning of systems, servers, and network infrastructure.
Configure, maintain, and troubleshoot LAN/WAN networks, routers, switches, firewalls, and VPN connectivity.
Monitor system performance and implement preventive maintenance to minimize downtime.
Administer user accounts, access controls, and security policies across enterprise systems.
Install, configure, and support Windows/Linux operating systems and business applications.
Implement data backup strategies and disaster recovery procedures to ensure business continuity.
Provide Level 1 & Level 2 technical support to end-users across departments.