Key Accounts Specialist
DP World
Total years of experience :21 years, 10 Months
Security Projects & Accounts Management
Security Operations Management, Security Section Budgeting and planning, services agreements and Business Development.
Security Operations Manangement
To develop and implement procedures for minimizing the loss of money or company assets as much as possible. To formulate plans regarding customer and employee safety, emergency procedures, difficult customers and lost children. To create plans for every project and modify policies based on location, company layout and history of loss including testing alarm systems, monitoring video surveillance and responding to burglary incidents. Research, assess and supervision of the installation of different security measures used in an establishment, such as security tags, mirrors, closed-circuit video cameras and electronic security devices. To determine a necessary security force, as well as hire and train new officers for uniformed or undercover work. To conduct or assist in investigations regarding customer/Guest or associate dishonesty, help with company inventory and file reports and company policies and documentation including but not limited to Business Development, Security Operations, Recruitment/Hiring and Firing Budgeting, Head of Clients Relations, Performance Evaluation reports, To fulfill requirements of man power like uniforms, Site/Locations Visits, Training of Security Officers/Supervisors, Sales and marketing Targets, Payroll processing and managing Expenses of the company, Maintaining Financial Control, Managing overall financial performance of the company by issuing invoices, collecting membership payments, following up with late payments, and managing expenses, Making payments to all suppliers on a timely basis, Producing weekly financial dashboard to report on the key metrics driving the business with a monthly full financial report to management, Managing bank account by keeping it updated with all transactions and deposits. Overseeing the Physical Space Managing security operations and the rotating staff of security guards. Regularly check on their performance by monitoring security cameras and reports by the patrolling supervisors. Always looking for ways to improve the co-working space to better meet the needs of the clients and bring back new ideas to the team.
Crime/Loss Prevention and Investigation and responsible for maintaining a secure environment through ensuring the security of the physical hotel plant. Act as liaison between hotel and any governmental agencies such as police, fire and any safety regulatory bodies. Establish and maintain procedures to reduce any internal theft/losses. To establish and maintain procedures for the escort of employees transporting large sums of money. To establish and maintain policy for employee locker control. To establish and maintain policy for spot checks of employees carrying parcels when departing hotel property to ensure only employee personal property is leaving. Establish and maintain systems/procedures to ensure that both regular and irregular patrols of entire complex are completed to maximum potential. To ensure that all reports are completed properly and in a timely manner so as to ensure that all matters are duly communicated and all necessary actions are commenced as soon as required. Coordinate investigation of all act of crime, or any losses incurred against by guests, patrons staff, and Hotel in order to determine those responsible and proceed with any necessary prosecution/recover of losses. To personally conduct door lock readings, CCTV surveillance equipment, etc., in order to handle sensitive investigations. Maintain control of departmental keys in order to ensure that only the assigned/authorized personnel have access to critical areas/operations. Maintain control of master key inventories and ensure the proper whereabouts/existence of all master keys Control access to critical areas where the need for access arises outside of normal operating hours for that area. Contribute to ensuring all staff adhere to all hotel policies/procedures. To assist the Chief Engineer in establishing and maintaining procedures to ensure that specific actions will take place in the event of an emergency. To ensure that all required checks, tests, and inspections are completed in a timely manner where required in order to ensure compliance with all code and regulation requirements and ensure that all records are properly maintained as required. To ensure that all staff are properly trained in emergency procedures and maintain an ongoing training/retraining program in order to ensure that all staff are familiar with procedures at all times. To conduct regular and irregular inspections of the hotel property in order to ensure that the safety of the guests, staff, and hotel are not being compromised by potentially dangerous situations. Through regular reviews, ensure that programs/procedures are in place in order to address most expected circumstances in the event of an emergency situation. Upon being advised, initiate/lead appropriate loss recovery actions necessary to protect the hotel from further additional losses and/or coordinate implementation of emergency plan. In cooperation with insurance adjusters and insurance company, implement actions necessary to minimize any potential claims. Act as Certified Management Representative in all health & safety matters requiring such representation by hotel management. To act as chairperson for hotel safety committee requiring regularly scheduled meetings of no less than as required by legislation to address matters concerning hotel staff workplace safety. Maintain and lead the purpose/goal of the committee to reduce the frequency of on the job staff injuries to a level that is within company acceptable standards. Through implementation of policies and procedures, ensure that the hotel maintains full compliance with all legislative acts including occupational health and Safety Act and DPS, Dubai Police, Dubai Municipality and DTCM regulations.
To develop and implement procedures for minimizing the loss of money or company assets as much as possible. To formulate plans regarding customer and employee safety, emergency procedures, difficult customers and lost children. To create plans for every project and modify policies based on location, company layout and history of loss including testing alarm systems, monitoring video surveillance and responding to burglary incidents. Research, assess and supervision of the installation of different security measures used in an establishment, such as security tags, mirrors, closed-circuit video cameras and electronic security devices. To determine a necessary security force, as well as hire and train new officers for uniformed or undercover work. To conduct or assist in investigations regarding customer/Guest or associate dishonesty, help with company inventory and file reports and company policies and documentation including but not limited to Business Development, Security Operations, Recruitment/Hiring and Firing Budgeting, Head of Clients Relations, Performance Evaluation reports, To fulfill requirements of man power like uniforms, Site/Locations Visits, Training of Security Officers/Supervisors, Sales and marketing Targets, Payroll processing and managing Expenses of the company, Maintaining Financial Control, Managing overall financial performance of the company by issuing invoices, collecting membership payments, following up with late payments, and managing expenses, Making payments to all suppliers on a timely basis, Producing weekly financial dashboard to report on the key metrics driving the business with a monthly full financial report to management, Managing bank account by keeping it updated with all transactions and deposits. Overseeing the Physical Space Managing security operations and the rotating staff of security guards. Regularly check on their performance by monitoring security cameras and reports by the patrolling supervisors. Always looking for ways to improve the co-working space to better meet the needs of the clients and bring back new ideas to the team.
Assist the Security Manager in directing and co-coordinating overall activities of the department to achieve maximum efficiency and safety measures as required by the hotel and Govt. Responsible for the entire operations and equipment within the frame work as define in the organization chart. Assist in supervising / delegating duties to all staff within the department and to prepare their work schedules. Assist the Security Manager and enforcing policies, procedures, rules and regulations laid down by the hotel in order to achieve uniformity and the required minimum level of standards. To ensure maximum security and safety measures are provided toward the guest and the Hotel. Maintain a proper and accurate inventory of all security equipment
and it’s working condition. Assist in updating records and established filing system within the department. Assist in planning and organizing periodical departmental training for staff in the areas of courtesy, efficiency, grooming diplomacy and job knowledge (especially for new staff). Conduct regular inspection and meeting with staff to review and if necessary recommends re-modification of any security procedures. Ensuring that all incident, inspection, discrepancies etc. are recorded into a log book and submitted to the Director on a daily basis. Assist in conducting and reviewing firefighting procedures on a quarterly basic to ensure maximum output and maximum confusion in the event of an emergency. Handle or resolve guest complaints and established a tactful approach in the event of any awkward situation. Establish good partnership relation with local government/Authorities and outsourcing contractors. Identify and develop leadership qualities among staff in order to guide them towards the path of career enrichment. Reporting directly to the Director of Room and Security Manager. Assist in maintaining a close working relation with other department and attend related meeting in the absence of the Security Manager and to participate in providing or receiving constructive criticism with regards to the department in order to improve efficiency and productivity. To be ready and responsible when assigned to perform any other duties as designated by Management. Establish Effective Employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotels guest, clients, head of department and employees. Energy consumption, saving water consumption, waste management etc.
Over All In-Charge Of In-House & Outsource Security/Loss Prevention Team, Supervision And Management, Security/Loss Prevention Operations, Patrolling, Deployment, Security Training, Duty Rosters, Liaison With Management, Coordinator Between Security Services Companies And Management, Incident Reports Writing, Daily, Monthly And Annual Reports, Kpi, S Of Security Officers, Annual Leave Plans, CCTV Control Room, Analytical Skills, Decision Making, Problem Solving, Learning, Computer Skills, Interpersonal Skills, Customer Service Orientation, Team Work, Diversity Relations, Influence, Negotiating, Communications, Listening, English Language Proficiency, Applied Reading Communication, Writing, Form, Report, And Log Completion, Telephone Etiquette Skills, Electronic Communication, Personal Attributes, Integrity, Dependability, Safety Orientation, Stress Tolerance, Positive Demeanor, Presentation, Adaptability/Flexibility, Initiative, Organization, Time Management, Multi-Tasking, Planning And Organizing, Detail Orientation, Assisting The Management, Resolving Conflict, Team Building, Delegating And Directing, Coaching And Developing, Surveillance/Patrolling, And Vehicles Security, Emergency Response, Emergency Procedures, Stressful Situations, First Aid In Emergency, Fire Safety, Life Safety Systems, Trespass Procedures, Investigations/Reports, Inspection, Preservation Of Evidence, Information Retention, Interviewing, Fraud Prevention, Alcoholic Beverage Control Where Required.
As a station commander of a division or section of a police department, I was responsible for assigning work to junior police officers, supervising their work, and enforcing compliance of department policies and procedures, as a police inspector I was conducting inspections to ensure personnel, performance and equipment are in compliance. These inspections include reviews of case records, personnel files and police premises. As a police inspector I was responsible for inspecting for quality standards in appearance, efficiency and conduct, which includes interacting with my subordinates and laboring over the command's records. As a police inspector I was involved preparing reports to higher authorities that detail of my findings related to efficiency, conduct and the condition of the police force. In any kind of emergency situations in the country or my area of responsibilities I was responsible to guide and lead the force and members of the team.
As a Police Inspector, also known as a law enforcement officer, we focus on protecting people and property. Patrol the areas we are assigned, which sometimes include entire jurisdictions, respond to calls, enforce laws, make arrests, issue fines tickets, and occasionally testify in court cases. We often make traffic stops, respond to domestic disturbances, and, at times, we are trained to provide first aid to someone involved in a traffic accident or injured in a domestic dispute until paramedics arrive. Much of my time was divided between patrolling, writing reports, and filling out forms. In fact, In Pakistan police officers also perform the protocol and VIP duties. Other main duties and responsibilities as police inspector I had done were like safety & security of public and properties, crime control and loss prevention, law enforcement, investigations & interrogations, traffic management, prisons Management, legal procedures, police officers training, force & strength management, patrolling, and VIP protocol & protection duties etc.
Bachelor of Arts, Humanities and Social Sciences