aamir zargar

network support engineer at rooman technologies Srinagar net tech Pvt LTD

• India - Delhi
• May 2014 to December 2016

General tasks include:

1.Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards;
2.The design and implementation of new solutions and improving resilience of the current environment;
3.Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation;
4.undertaking data network fault investigations in local and wide area environments, using information from multiple sources;
5. securing network systems by establishing and enforcing policies, and defining and monitoring access;
6. the support and administration of firewall environments in line with IT security policy;
7.updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisations;
9. reporting network operational status by gathering and prioritising information and managing projects;
10. upgrading data network equipment to the latest stable firmware releases;
11.the configuration of routing and switching equipment;
12.the configuration of hosted IP voice services;
13.the basic configuration of firewalls;
14.remote support of on-site engineers and end users/customers during installation;
15.remote troubleshooting and fault finding if issues occur upon initial installation;
16.capacity management and audit of IP addressing and hosted devices within data centres;
17. liaising with project management teams, third-line engineers and service desk engineers on a regular basis;
18. speaking with customers via email and phone for initial requirement capture.