Senior Customer Services
PEPSI
مجموع سنوات الخبرة :11 years, 4 أشهر
potential customers by answering product and service questions, suggesting information about other products and services.
•Handle phone calls, internet and face to face interactions with customers, manage client adjustments, claims, quotations, and process customer orders. The network with all groups and departments involved in customer orders, processing and support.
•Manage and prioritize multiple concerns simultaneously.
•Provide appropriate and correct information to incoming customer order status and product knowledge requests.
•A positive attitude, even when faced with misplaced criticism or frustration.
•The ability to learn quickly and move on from both success and failure.
•Process customer orders, changes, returns, according to established department policies and procedures.
•Work closely with the credit department to resolve disputed credit items.
•Provide timely feedback to company management regarding challenges or customer concerns.
•Partnership with the sales team to meet and exceed customer’s service expectations.
•Provide administrative support to the team to ensure efficient management and running of the function on a day to day level.
•Document the patterns and queries that may indicate larger problems with the product or service that needs to be resolved.
•Opens customer accounts by recording account information & maintains customer records.
•Resolves product or service problems by clarifying the customer's complaint determining the cause of the problems selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution.
•Follow up to ensure that appropriate actions were taken on customers' requests refer unresolved customer grievances or special requests to designated departments for further investigation
Global used car Exporter)
Key Responsibilities
•Deal with Europe countries automobile used car dealers in England, Germany, Malta, Italy
Turkey, Cyprus etc.
•Responsible for being an ambassador for the company and for managing a customer through the entire sales process, right from initial enquiry to delivery and beyond.
•Selling both new and used cars as well as finance and related products to clients.
•Marketing and promoting vehicle add-ons such as finance and Insurance protection.
•Suggesting suitable vehicles based on customer needs & negotiating the final price for the sale.
•Selling accessories or other services once a vehicle has been chosen.
•Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities.
•Coordinate with the service team to ensure sold cars are prepped to a high standard and are ready for delivery within the agreed timescale.
•Provide complete age & condition of vehicle, date of registration, auction sheet, shipment time, freight, bill of lading, finance forms, insurance, bank details etc.
•Representing the company at trade exhibitions, events, shows and demonstrations
•Ensure the customer is appropriately re-contacted during the lifetime ownership of the vehicle.
courses: Marcusevans Certificate Organize training work shop, Seminar and Summit in U.A.E