Senior IT Manager
Rising Kashmir
Total years of experience :13 years, 4 Months
Multi-faceted role challenged to overhaul, revolutionize and maintain a secure global network to facilitate smooth operations and enhanced communication between nationally, locally- and internationally-based staff and clientele.
•Lead a team of 15 IT professionals, overseeing day-to-day operations, project management, and strategic planning.
•Implemented an ITIL-based service management framework, resulting in a 20% increase in service efficiency and customer satisfaction.
•Spearheaded the migration of on-premises infrastructure to a cloud-based solution, reducing operational costs by 30% and improving scalability.
•Successfully managed the implementation of a cyber security framework, ensuring compliance with industry standards and protecting company assets from cyber threats.
Convergys India Pvt Ltd, Bangalore Technical Service Officer Feb 2008-Jul 2008
A major outsourcing enterprise providing technical services to clients including Microsoft & Cisco.
Role: * Troubleshooting technical snags in Microsoft Office, Microsoft Outlook and Windows Vista.
* Providing Internet services (Microsoft Networks) to people in USA and Canada.
* Providing innovative ideas for the betterment of the enterprise.
Rising Kashmir Pvt Ltd, Kashmir Network Engineer Presently Working
An English Daily.
Role: * Managing the entire network of the enterprise.
* Troubleshooting various techinical problems.
* Webportal maintainance and updation.
Ideogram Technology Solutions, Jammu Web Developer/Network Engineer Aug 2007-Feb2008
It deals in development like web solutions, software solutions, internet hosting, networking solutions.
Role: (DUAL)
* Designing & Developing web applications.
* Provide existing clients with new web site ideas with implementation.
* Establishing & maintaining network of clients.
* Interact with clients for requirement analysis.
BE in Computer Sciences, 2007 with 65% Model institute of Engineering & Technology, Jammu University
Cisco Certified Network Associate.
XII, 2002 with 83% Tyndale Biscoe School, J &K Board of School Education, Srinagar.
X, 2000 with 83% Tyndale Biscoe School, J &K Board of School Education, Srinagar.