Aamna Muhammad

• Managed premium check-in, boarding, and documentation for business class and VIP travelers.
• Delivered personalized service for elite passengers, ensuring high customer satisfaction scores.
• Resolved complex travel issues such as cancellations, rebookings, and delays while maintaining professionalism.
• Collaborated with ground staff and operations to streamline processes and improve service efficiency.
• Supported marketing and service improvement initiatives by collecting client feedback for brand enhancement.

• Delivered end-to-end services for VIP, CIP, and special-needs passengers.
• Ensured smooth coordination with immigration, check-in, and baggage departments.
• Maintained service excellence to boost brand loyalty and client satisfaction.

• Served as primary contact for client inquiries, resolving issues and strengthening relationships.
• Designed and executed marketing campaigns across social media platforms to increase engagement.
• Created engaging content, captions, and visuals using Canva and CapCut for event promotions.
• Managed social media accounts to grow online presence, improve follower engagement, and support brand goals.
• Coordinated with vendors, partners, and internal teams to ensure seamless event delivery.

• Guided clients through immigration procedures and compliance requirements.
• Maintained accurate records and ensured timely submission of applications.

• Consistently exceeded sales targets through personalized client engagement.
• Promoted new products via in-store marketing and client demonstrations.

• Conducted follow-up calls with citizens to gather feedback and improve services.
• Entered and verified sensitive data while ensuring confidentiality and compliance.