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Aamna Muhammad, Airport Agent – Business Team

Aamna Muhammad

Airport Agent – Business Team·Fly Dubai,

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 7 years, 8 months

Airport Agent – Business Team

June 2024 - Present

Fly Dubai,

Dubai, United Arab Emirates

June 2024 - Present

• Managed premium check-in, boarding, and documentation for business class and VIP travelers.
• Delivered personalized service for elite passengers, ensuring high customer satisfaction scores.
• Resolved complex travel issues such as cancellations, rebookings, and delays while maintaining professionalism.
• Collaborated with ground staff and operations to streamline processes and improve service efficiency.
• Supported marketing and service improvement initiatives by collecting client feedback for brand enhancement.

Company industry:
Airlines

Customer Service Agent

June 2023 - June 2024

Marhaba Services, Terminal

Dubai, United Arab Emirates

June 2023 - June 2024

• Delivered end-to-end services for VIP, CIP, and special-needs passengers.
• Ensured smooth coordination with immigration, check-in, and baggage departments.
• Maintained service excellence to boost brand loyalty and client satisfaction.

Company industry:
Aviation Support Services
Job role:
Customer Service and Call Center

Customer Relations & Social Media Marketing Manager

June 2021 - April 2024

Knottfar Events

Dubai, United Arab Emirates

June 2021 - April 2024

• Served as primary contact for client inquiries, resolving issues and strengthening relationships.
• Designed and executed marketing campaigns across social media platforms to increase engagement.
• Created engaging content, captions, and visuals using Canva and CapCut for event promotions.
• Managed social media accounts to grow online presence, improve follower engagement, and support brand goals.
• Coordinated with vendors, partners, and internal teams to ensure seamless event delivery.

Company industry:
Events Management

Senior Immigration Consultant

November 2021 - January 2022

Swift Migration

Dubai, United Arab Emirates

November 2021 - January 2022

• Guided clients through immigration procedures and compliance requirements.
• Maintained accurate records and ensured timely submission of applications.

Company industry:
Business Consultancy Services
Job role:
Sales

Sales Executive

November 2019 - February 2021

Inglot Cosmetics

Dubai, United Arab Emirates

November 2019 - February 2021

• Consistently exceeded sales targets through personalized client engagement.
• Promoted new products via in-store marketing and client demonstrations.

Company industry:
Retail & Wholesale
Job role:
Sales

Quality Call Center Agent / Data Entry Operator

November 2017 - February 2019

Dubai Police HQ

Dubai, United Arab Emirates

November 2017 - February 2019

• Conducted follow-up calls with citizens to gather feedback and improve services.
• Entered and verified sensitive data while ensuring confidentiality and compliance.

Company industry:
Public Administration

Education

Al Ghurair University

January 2020

January 2020

Bachelor's degree, Business Administration

United Arab Emirates

Private School

January 2017

January 2017

High school or equivalent, commerce

United Arab Emirates

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
AVIATION
Intermediate
AVIATION
Intermediate
BRANDING
Intermediate
BRANDING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
SOCIAL MEDIA MARKETING
Intermediate
SOCIAL MEDIA MARKETING
Intermediate
STRATEGIC MARKETING
Intermediate
STRATEGIC MARKETING
Intermediate