Procurement and Logistics Manager
Sannpy Cake
Total years of experience :12 years, 2 Months
- Handling technical details relating to possibly international transportation, such as customs regulations and any necessary documentation.
- Efficiently evaluate the costs of transportation, services and inventory within any budget or distribution strategy.
- Liaising with key company employees to determine their product and service needs.
- Monitoring business trends and product availability to pay the best price for company goods and services without sacrificing quality or delivery times.
- Nurturing relationships with suppliers to negotiate the best prices for company.
- Identifying and researches potential new suppliers.
- Researching new products and services to meet company's goals.
- Assessing total costs of company purchases.
- Planing and managing logistics, the warehouse, transportation, and customer services.
- Visualising, facilitating, optimising, and coordinate the full order cycle from start to finish.
- Tracking quality, quantity, stock, transport costs, delivery timelines, and productivity.
- Coordinating skills to oversee warehouse, catalog goods, and shipments.
- Addressing any problems or complaints that may arise quickly and amicably.
- Recruiting, training, and oversee warehouse personnel.
- Staying on budget, increase productivity, hone accuracy, and adhere to safety standards
- Analysing data and consider performance modifications and implement improvements.
- Complying with all regulations, laws, policies, and ISO requirements.
- Upgrading Sales and Marketing systems.
- Introducing and monitoring monthly sales targets.
- Developing CRM system linked to the accounting database.
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
-Be the primary point of contact and build long-term relationships with customers
- Developing a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Direct field visits to develop market understanding and discover new opportunities.
- Product analysis.
- Communications with international and domestic suppliers.
- Developing and maintaining the customer follow up procedures.
- Increasing sales and customer satisfaction of errors on recharge the magnetic cards.
- Online customer care orientation and training.
- Initiating first customer contacts through visits or calls.
- Identify prospects and setting the stage on their needs.
- Account management and penetration activities.
- Presenting business review periodic reports.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
2007-2012 Petra University Amman/Jordan Sep-Jun B.A. Business administration
2002-2007 Jameel shaker School Amman/Jordan
