Aarju Bhat

• Plan, prepare and manage the publication and distribution of publicity materials for over 150 agents.
• Handling Social Media Marketing by designing and scheduling posts on Instagram and Facebook,
creating Facebook ads.
• Undertake market research and establish the best way to reach target groups, Devise marketing campaigns
to attract prospective agents and students.
• Organize orientation, represent the company at events & visit agents to promote the business.
• Working with CRM methodologies like Condat, Hubspot and Trello for recording client data and
gathering client assets and creating content for social media networking sites using Canva, Capcut,
Inshot.
• Analyzing the impact of marketing campaigns and preparing measurement reports accordingly.

● Handling every customer inquiry, complaints, issues and ensuring high customer satisfaction within a required time frame.
● Focused on improving the customer retention of the company by solving approximately 90 client queries per day.
● Achieved high customer service levels by processing incoming requests swiftly and in accordance with procedures and policies.
● Verified client information by analyzing existing evidence on file and reviewed and verified data, including addresses, phone numbers, names, ages, and values.
● Attended and actively contributed to team meetings to assist in continual improvement and participated monthly performance reviews.
● Developed and maintained a thorough understanding of services, products, processes and systems.

• Handling every customer inquiry, complaints, issues and ensuring high customer satisfaction within a
required time frame.
• Focused on improving the customer retention of the company by solving approximately 90 client queries
per day. Verifying client information by analyzing existing evidence on file while maintaining client
profile.
• Achieved high customer service levels by processing incoming requests swiftly and in accordance with
procedures and policies.

• Conducted thorough research of the companys background and identified client needs by addressing
customer issues by following company protocols.
• Created background reports by analyzing customer issues through researching factors like Macro and
Micro Analysis and provided strategic recommendations to overcome existing issues.
• Distinguished existing external factors and company strengths using various analysis techniques like
SWOT, PEST, and Porters 5 Forces and came up with solutions to overcome identified issues.
• Conducted team meetings and presentations by providing details of team function execution.
• Designed and presented strategized recommendations to clients based on study and reports.

• Established and developed a strong administrative team by delivering ongoing coaching and motivation
and fostering career advancement.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Consulted with company management to assess requirements and develop operational enhancements to
streamline processes and increase team performance.
• Maintained CRM database with customer updates and report generation and prepared reports to assist
business leaders with key decision making and strategic operational planning.
• Standardized office structures and processes to promote collaboration and increased performance by
collaborating with various offshore teams.

• Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business
operations.
• Boosted brand awareness and generated leads while managing internal and external marketing
campaigns and programs using Email Marketing and Social Media Marketing.
• Created company brand messaging, collateral materials, customer events, promotional strategies and
product commercialization.
• Maintained complete database of all files, contacts and project materials and generated reports detailing
campaign performance, customer engagement and engagement trends.
• Onboarded new customers efficiently by developing database listings, uploading information and
defining related lists.
• Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets,
and sales plans for business segments.

• Advised students individually and in groups on academic programs for individual interests.
• Counseled students regarding educational issues such as course and program selection, class scheduling
and registration and career planning.
• Planned and promoted career and employment-related programs and events such as career planning
presentations, work experience programs and career workshops.

• Used accounting software to prepare weekly and monthly financial reports of companys employees.
• Investigated daily variances and corrected errors to resolve discrepancies by managing supplier
reconciliation and adjustment and bank reconciliation for customer refunds.
• Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable,
banking reconciliation and disbursements.
• Reviewed figures, postings and documents for correct entry, completeness and accuracy.