Customer Service Officer
Holford Facilities Management
Total years of experience :4 years, 6 Months
• Provides quality customer service as a front-liner to handle high volume of service request over the phone and by email.
• Receives requests via phone/email, creates work orders on CMMS system, informs Hard service officer, arranges work schedules and follow up until the completion of the work.
• Prepares quotations for project works, sends follow ups with the client for approval/LPO.
• Persuades corrective and preventive actions for continual improvement.
• Receives the maintenance reports from CMMS, verifies, corrects them and update the clients for the status of their work requests.
• Gathering soft service and maintenance performance feedbacks from clients.
• Assuring that clients are happy and satisfied with the service provided to them.
• Understanding of the concepts used by the NHTS-PR and the instructions pertaining to the proper conduct of the household interview.
• Have clear understanding of the HNAF and HAF and how it will be accomplished.
• Encode HNAF and HAF data into the data entry application.
• Inform the IT officer in charge of the encoding about the problems or difficulties in encoding due to inconsistent and missing data.
• Ensure the proper use of safekeeping of project documents, materials, equipment and other supplies and prevent loss of data.
• Maintain the confidentiality of documents and information generated by the NHTS-PR.
Answering calls related to Net Zero Dial Up subscription issues
Provided quality customer service as a front-liner to handle a high volume of service requests over phone.
Handling and swiftly resolving customer complaints in a professional and effective manner
Convincing customers to keep their subscription by offering discounts and promotions.
Accurately and efficiently input data utilizing the exception alpha-numeric keyboarding skills.
Providing customer satisfaction and maintaining good CSAT score.
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