Corporate Banking
HSBC Bank
Total years of experience :6 years, 10 Months
• Opening company account
• Promoting various packages to the customer
• Logging the customer calls
• Achieving the target of “met “customers per month.
• Maintaining daily report and monthly statistics as desired
• Allocating the appointments to the advisors appropriately
• Telesales of credit cards and loans.
• On field jobs if required for promotions
• Monthly sales target to be met.
• Handling customer queries.
• Answer calls promptly within the assigned call time
• Handling customer queries.
• Collection of credit card dues.
• Handling out-bound and in-bound customer calls.
• Performing support functions for credit card holders like preparing fresh statements of accounts, cancellation of cards.
• Achieving Promise to pay targets.
• Achieving Cheque Pick-up targets.
• Achieving List of calls targets.
• Monitoring customer calls.
• Offer customers the highest quality of service
• Answer calls promptly within the assigned call time.
• Maintenance and updation of personal records of customers
• Planning Holidays for customers
• Preparing presentations for sales executives
• Attending customer queries
• Research & submit report on findings
- Any other administrative work may be required
• Filing, answering phone calls & arranging meetings for manager
• Perform administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper or providing information to callers.
• Handling telephone calls, enquiries and requests.
• Any additional duties requested by the President.
• Dealing with incoming e-mail, faxes and post.
• Management of telephone calls; daily check and management of incoming and outgoing mail.
• Managing calendars & scheduling meetings
• Scheduling appointments for superiors, taking visitors to superiors or appropriate persons
• Handle telephone calls & incoming/outgoing mail.
• Co-coordinating various types of communication
• Reports to managing director and executive group
• Maintenance of leave records, absence records, to enter daily working hours for daily employment