Aasha Chandran

• Sales Strategy & Planning - Develop and implement sales strategies to increase revenue. Identify new business
opportunities (e.g., catering, group bookings, events).
• Client Acquisition & Retention - Build relationships with corporate clients, event organizers, and regular customers,
Follow up with clients to ensure satisfaction and encourage repeat business. Promote the restaurant for private events,
meetings, or group dining.
• Marketing Coordination - Collaborate on loyalty programs or special deals to attract and retain customers.
• Team Collaboration - Work with restaurant management, chefs, and service staff to deliver excellent guest
experiences. Train and motivate front-of-house staff to upsell menu items. Coordinate with the events team (if any)
for smooth execution of group bookings.
• Representation - Attend food festivals, hospitality expos, and networking events to represent the restaurant. Build
and maintain relationships with local businesses and tourism boards.

• Lead Generation and Prospecting: Identifying and pursuing new business opportunities through various
channels such as cold calling, networking, and attending industry events.
• Client Relationship Management: Building and maintaining strong relationships with existing clients to
foster loyalty and encourage repeat business.
• Sales Presentations and Negotiations: Preparing and delivering sales presentations to potential clients, and
negotiating terms to close deals.
• Market Research: Conducting research to understand market trends, customer needs, and competitor
activities to adjust sales tactics accordingly.
• Reporting and Analysis: Tracking sales performance metrics, preparing reports on sales activities, and
analyzing data to identify areas for improvement.
• Strategy Development: Contributing to the development ofoverall sales and marketing strategies and goals.
• Budget Management: Managing budgets for marketing campaigns and sales activities to ensure efficient use
of resources.
• Collaboration with Other Departments: Working with marketing, product development, and customer
support teams to ensure a cohesive approach to sales and customer satisfaction.
• Customer Follow-Up and Support: Following up with clients after a sale to ensure satisfaction, address any
issues, and potentially uncover new sales opportunities.
• Continuous Learning: Staying updated on industry trends, new products, and sales techniques to continually
improve performance and adapt to changes in the market.

Business executives are in charge of their organization. They create and review goals for the company. They work
closely with a team ofupper-level staff or assistants to achieve company goals. They meet with the managers of all
the departments and get progress reports.

• Responsible to ensure branches operate in an efficient and effective manner during all times and supervise the
functions of the branch to bring the right focus in providing an excellent service to customers.
• Handling Retail, Distribution, Premium Dealers, SSMs, Franchise and kiosks and plays a vital role in long term
business value creation through achievement of Sales, Revenue, Profitability and Customer Satisfaction.
• Responsible in providing customer an excellent service and thereby managing the retail shops in a manner that is
customer focused is vital especially for a fully integrated service provider.
• Lead & guide a team of Welcome Staff and Sales Champions to provide superior sales and customer services
experience, with high awareness of all products, tariffs, cross sell and up sell opportunities.
• Monitor Sales performance, skills, capabilities, product knowledge, cost analysis/transaction analysis for staffs
etc. and ensure a sales focused mentality within all the staff.
• Monitor speed & accuracy of customer processing by Sales staff.
• Train, motivate and monitor performance ofsales staff.
• Produce monthly reports on sales, ensure all merchandising material are up to date in store, Feedback to
management areas of concern and development.
• High impact on achieving sales, revenue and customer service targets ofthe company

• Provides answers to clients by identifying problems; researching answers; guiding client through corrective
steps.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues, recommending
instructional language.
• Accommodates client disabilities by recommending devices and techniques.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems, recommending changes.
• Accomplishes information systems and organization mission by completing related results as needed.

• Listening to customer requirements and presenting appropriately.
• Responding to incoming email and phone enquiries.
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
• Responding to live chat requests.
• Convincing customers for attestation.
• Providing new updating to existing customers through phone and emails.
• Prepares customer service summary reports
• Co-ordinates the handling ofdifficult and/or unusual situations.

• Explaining about the product availability and services.
• Loan Eligibility details.
• Specifying interest rates applicable to customers based on their customer profile, relationship, tenure ofloan
• Details about loan amounts.
• Convincing customers for taking loans.
• Collecting documents for processing required by bank.
• Verifying the documents.
• Passing the documents to loans department.
• Informing the customers about loan sanctioning or rejection.
• Identify sources.
• Meet Targets by value and numbers.
• Flair for sales.
• Daily Activity Report.
• An ability to build professional relationships, a spirit of co-operation, and a flexible approach to work.
• Resolve customer complaints regarding sales and service.

• Managed a team ofmarketing assistants with responsibility for their training and development.
• Dealing store operations.
• Customer Assistance.
• Preparation ofMIS Reports.
• Leading & monitoring team members to achieve group& individual sales target.
• Analyzed marketing communications and their effectiveness.
• Developed the e- marketing activities and communications.