Aasim Jethwa

Selling/consulting regarding variety of insurance products, mainly automotive insurance, to individuals and business organisations, exceeding my target.
• Resolving any query or concerns the insured person has with respect to the policy covers and claims.
• Inspect the vehicle photos, chassis, specifications and model and accordingly preparing quotes.
• Keeping my-self updated with rules and regulations of RTA(Roads and Transport Authority) and Dubai Government in regards to the vehicle insurance/fines and registration policies.
• Maintaining the client’s confidential details which are recorded in the policy.
• Promoting company’s sale techniques through social media by gathering more information about additional benefits and discount from our panel of Insurance companies.
• Generate new business and retain existing accounts for the company.
• Extensive knowledge on the Risk planning for the automotive covers.
• Preparing reports on MS Excel. Performing other duties as assigned like screening a candidate/organising the induction session of new joinees/training s regarding the process/conducting mock calls for them.
• Excellent in Customer Support.
• Whatever I do, I do it with utmost dedication and hard work.

IT (Volkswagen Group Sales India Pvt. Ltd.)

• Point of contact between the application programming team and the end user. Part of Planning, Designing, Testing and troubleshooting applications used in Volkswagen Group INDIA Pvt. Ltd. (AUDI, SKODA, LAMBORGINI and PORSCHE).
• Conducting training of the application at various dealerships assigned to me PAN INDIA. This required travelling to different states and providing in person training to the staff. Also, preparing and providing knowledge banks about the trainings and the application.
• Always having a keen interest in the quality of the work which I do and have received many appreciations for that.
• Design and execute experiments to be used in the isolation of customer reported software issues.
• Logging issues in the ticketing tools like ServiceNow and tracking the issues regarding applications like Salesforce, ETKA, Elsapro, DMS, WMS and Qlikview. Based upon the users and impact of the issue, the priority of ticket is set and according the resolution steps are taken. Being in the Major Incident Analyst team I had to record the steps of resolution.
• Work in a tier-less support model with collaboration from other support engineers when necessary, to resolve difficult issues.
• Handling calls/emails from end users. Provide remote support through various mediums.(LanDesk, MSTSC). Making sure that the issue was resolved within TAT(Turn Around Time). Thus, maintaining the SLA(Service Level Agreement.)
• Taking ownership of the end-user raised issues until resolved.
• Preparing everyday Major Incident reports on MS Excel for Senior Management and if required providing a presentation for that too with relevant bar diagram.
• Excellent in Customer Support.

Manage and log all major IT incidents(P1 & P2) and arrange bridge calls with the on-shore teams/application development teams and senior management until resolution.
• Handling calls/emails from in house employees. Provide remote support through various mediums.(LanDesk, MSTSC). Making sure that the issue was resolved within TAT(Turn Around Time). Thus, maintaining the SLA(Service Level Agreement.)
• Providing L1 and L2 support to end users.
• Excellent in Customer Support.

Technology Service Desk

• Handling calls/emails from in house Capita Employees. Provide remote support through various mediums.(LanDesk, MSTSC). Making sure that the issue was resolved within TAT(Turn Around Time). Thus, maintaining the SLA(Service Level Agreement.)
• Troubleshooting applications for Insurance companies like AXA, Prudential, Marsh and Mclennen, Royal London, Hermes and more. Also providing technical support companies like NEXT, MARK & SPENCER and O2.
• Made use of ticket logging tools like BMC Remedy and CA Service Desk.