Security support services Engineer
Atkins realis
Total years of experience :12 years, 7 Months
- Managed checkpoint NG Firewalls, Zscaler, and F5 systems for enterprise network security.
- Spearheaded new builds, migration work, new location setup, and POC’s, ensuring seamless implementation and meticulous documentation.
- Resolved escalated incidents, providing comprehensive root cause analysis for problem tickets.- Conducted fresh installations and version upgrades on Checkpoint firewalls and F5’s, adhering to recommended software versions for enhanced security.
- Implemented security policies and IPsec VPNs, meticulously troubleshooting any arising issues.
- Ensured the security and reliability of the enterprise network by leveraging technical expertise and attention to detail, providing prompt and effective problem-solving.
- Managed the successful implementation and management of network security devices, including setting up new sites with required security devices and handing them over to the support team post deployment.
- Oversaw the decommissioning of sites, Firewalls, F5, Locations, and IPsec tunnels when no longer required.
- Prepared comprehensive Low-Level Design (LLD) documents for project work, ensuring timely and independent project handling, building customer confidence, and generating additional revenue from UK counterparts.
- Provided training to colleagues for project work and performed rollbacks in case of unexpected issues during implementation, ensuring minimal disruption and efficient problem resolution.
- Assisted onsite engineers during hardware upgrades and related activities, contributing to seamless project execution.
- Work on PCI-DSS compliant documentation and prepare the LLD’s accordingly with version control.
- Oversaw work done for the POC with professional services before implementing a proposed security solution to the customer.
I have been working as Tac support Engineer with CSS Corp pvt. Ltd.
I have worked as technical trainer for Cisco ASA
I have worked as technical trainer for Cisco ASA
Bachelors Degree in computer engineering