Aastha Jain

Service Desk Analyst في (L1) HCL Technologies

• الهند
• أشغل هذه الوظيفة منذ سبتمبر 2022

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• Took responsibility for day-to-day activities of project & accountability for everyday delivery of the contracted services.
• Ensure that continues support to onshore clients and offshore management.
• Support offshore teams in presenting high quality deliveries.
• Understanding client requirements and contributing to preparation of roadmap.
• Present periodic status reports and works as first escalation point of offshore related issues.

• Analyzed issue to identify troubleshooting methods needed for quick remediation. Provide IT support to non-technical internal users through desk side support services.
• Experience with drivers (Network Driver, Audio Driver, Display Driver, Mouse and keyboard Drivers).
• Experience with Reinstallation Citrix workspace
• Experience with Active Directory (password reset)
• Experience with Microsoft Office Application (Profile recreate, Repair Office, Microsoft Office installation, Update all Add-ins) and Outlook Encryption email.
• Experience of using AternitySAAS tool to perform Troubleshooting from backend.