IT SUPPORT
ICM JAPAN
مجموع سنوات الخبرة :13 years, 7 أشهر
• Accomplished LAN expansion project within the given time frame.
• Responsible for supporting 150 employees on the floor.
• Assist and educate end users regarding various MS office base application.
• Troubleshoot different hardware / software base issues.
• Monitor and analyze Server 2003 logs.
• Troubleshoot and configure Cisco devices such as Cisco 2300 series Router and VOIP.
• Monitor and look after different equipment in Data Center.
• Created and delete user accounts in Domain controller and join different users to the Domain.
• Keep track of Anti-Virus software and update their definitions on weekly basis.
• Manage to conduct other duties such as software installation, create system backup, install updates and security patches, troubleshoot network printer.
Live Lab Canada 2005 - 2008
Network / Desktop Support
• Notified the department seniors if test yields drop below acceptable levels.
• Installed, maintained and supported corporate PCs, printers and network hardware including various operating platforms and applications as well as crash recovery.
• Supported Mobile devices such as: Tablets, Blackberries, iPhones.
• Updated servers and workstations with service security patches.
• Conducted the maintenance and administration of anti-spam system.
• Installs, configures, and maintains all kinds of Network Printers, Local Printers.
• Contributed in sourcing, recommending and implementing corporate hardware and software products.
• Assisted in the organization's LAN network expansion.
CENTENNIAL COLLEGE (Toronto) 2005 COMPUTER SCIENCE (BSc.)