Senior IT Administrator
Al Jaber and Makhlouf
Total years of experience :11 years, 2 Months
Managing more than 1500 users by providing L1, L2 & L3 IT Technical support to Head Office users & remote support for Site Office users. Also visiting toward the site offices to fix additional IT issues.
Office 365 Management by creating new email accounts, backups for removal due to leaving users & Communicating with Microsoft authorized dealer for Product license renewal & cancellation process.
Maintaining & Configuring AD, Exchange; Citrix, ERP Servers - Adding Users, Removing Users & Managing Access Permissions for shared folders & ERP Databases for end users.
Sonic Firewall maintenance by managing the user access permissions & blocking unauthorized access.
Managing the printer access, remote scanner access and Avaya IP Telephone extension configuration & maintenance.
Communicating & arranging the meetings with subcontractors & ISP regarding faulty product for warranty or repair, to request new products, to remove unused products or subscribe or unsubscribe the IT Services.
Initial document preparations & IT Technical Implementation for new project’s porta cabin site offices as per Ashgal Requirement & drawings to providing structured network cabling; Server, CCTV & IP Telephone Extension Implement; End users desktop, laptop & shared drive configuration as per management or contract instructions.
Backing up, storing & protecting the IT infrastructure & Equipment for ending project site offices.
Higher key responsible for online commutation processing during tender purchasing and submission with Ashgal (Public Work Authority of Qatar)
All tasks are reporting to IT Management & the Organization Management.
Served as an IT Support Specialist in L1, L2, L3 & L4 Desktop Support and Mobile Plat Form Support at Qatar Stars League - Al Bidda Tower.
Providing a special end user IT support at football stadiums during on going premium league football matches organized by Qatar Stars League.
Worked as an IT Executive in Computer Hardware, Networking, Security And troubleshooting. (Servers, Desktop, Laptop, Printers, Scanners, CCTV & etc).
All IT maintenance services are providing through TeletradeLLC for more than 5 AMC Client's 100s of users by on call supports & on-site support.
All tasks are coordinating with head of IT & reporting to Managing Director.
Worked as a Regional IT Technical Officer for Internal Staffs.
Served as a Frontline Officer for Customer’s of Dialog GSM, Mobile Broadband, fixed line and satellite television. Fixing technical issues via Siebel & CCRM Systems after reporting to Head office via regional management.
Management Head of the Institution and conducting the training classes for Computer Software, Hardware, Networking with Structured Cabling and Troubleshooting for client’s IT Related Issues.
Maintained School Network infrastructure and Email Server via
Windows Server 2003 connected with Exchange Server 2003 and Public IP domain.
Monitoring and troubleshooting CCTV Infrastructure.
Worked Duration : May 2010 to Dec 2010 & Aug 2011 to Dec 2011
Successfully Completed Ethical Hacking training for Protect Against Cyber Crimes
Successfully Passed in Computer Network Technician NVQ 4 Examination (K72S002Q2L4.0) www.tvec.gov.lk NIC: 890123040V
Successfully participated 640-802 Exam on 20th of Dec of 2012
Successfully Completed of Microsoft windows 7 & Server 2008 Training
Successfully Completed Structure Cabling, Windows Server 2003 & 2008, Active Directory, DHCP, Exchange, ISA Servers Training
Successfully Passed in Computer Hardware Technician NVQ 3 Examination (K72S001Q1L3.0) www.tvec.gov.lk NIC: 890123040V
Successfully Completed Six Month Training
Successfully Completed 2D & 3D AutoCAD Part Time Training