Network Engineer
Saudi Emircom Company
مجموع سنوات الخبرة :12 years, 8 أشهر
Remedy Ticket logging and incident classification.
Following timely escalation ( Technical and Management).
Incident Communication ( Mail / SMS).
Ticket status and Closure follow up
Monitoring for : EDN - FSN - Security .
Call handling for all DN related issues .
Information gathering and Incident Creation.
Information analysis, troubleshooting to correct classification /
categorization.
Assignment to respective BO teams.
Provide up to date information related to incident whenever it is required.
Ensuring DN BO vendors are adhering to KPIs and SLA
best performer for july 2013. managed services team. TL
Network Operation Center - Mobily
Sudan University of Science and Technology-Khartoum, Sudan Bachelor of Engineering in Electronics Engineering (Telecommunication), October 2010 Grade: Second Class (Honors)