Office Manager To Chairman
Abni Group
مجموع سنوات الخبرة :26 years, 2 أشهر
• Coordinate chairman’s office operations to facilitate effectiveness and efficiency for the entire organization.
• Prepare presentation materials and maintain strict confidentiality on all issues interactions and correspondence.
• Coordinate the chairman´s calendar, bookings and communicate important updates to involved people.
• Collect and prepare reports and information for the chairman to use in meetings with executive staff members.
• Organize all weekly and monthly meetings with plant heads and accurately write and distribute the minutes.
• Work with the chairman and high management in monitoring the group performance to improve results.
• Handle all issues that needs "rapid response" and deal with critical situations in a timely manner.
• Review, edit and adapt contracts and coordinate with lawyers when needed.
• Work closely and effectively with the chairman to keep him well informed of all issues and commitments.
• Develop and maintain relationships with existing/potential clients, banks, suppliers and Embassies.
• Follow up on all outstanding projects appropriately on behalf of the chairman as assigned.
• Initiate and respond to all written correspondence including translation, composition, editing and distribution.
• Manage chairman’s travel arrangements and searching options for flights, hotels and transportation if needed.
• Maintains efficient and well organized electronic and paper files.
• Communicate on behalf of the chairman in a supportive and non-offensive manner
• Liaison between all group companies and the head office in Giza.
• Analyze sales trends & market reactions to current products (Timber & Engineered Hardwood Floors)
• Create strategic business development plans that meet with group objectives.
• Provide reliable studies with risk assessment for all projects proposed by high management.
• Analyze local & foreign (Finland & Thailand) markets to identify all available business opportunities.
• Develop and maintain relationships with existing/potential clients, suppliers and Embassies.
• Handle all correspondence with existing/potential clients, manufacturers and potential suppliers.
• Plan and coordinate shipping of products, packaging requirements, customs clearance documents/process.
• Participate in business related onshore/offshore trade shows and events.
• Monitor whole (corporate, consumer and retail) sales performance on daily, weekly and monthly basis.
• Lead package development process and work closely with all packaging suppliers.
• Assess new business opportunities with some European industrial corporations from Finland, Netherlands and Turkey.
• Responsible for exports and develop the International Sales strategies for revenue growth in global markets.
• Manage the creation and execution of retail and consumer promotion programs.
• Provide new product specifications, cost, pricing, sales forecasts and development timeframes.
• Develop and provide Company documentations, presentations, flyers & ads.
• Participate in Professional Meetings, Seminars and Conferences inside & outside the country.
• Plan, develop and manage the quality and productivity of all operation teams (outbound sales, inbound sales, customer service, WFM, Credit processing and dispatch) as defined by the KPIs.
• Manage customer problems (missing documents, missed appointments, reschedules, etc) in a timely manner.
• Continuously evaluate trends and identify unwanted shifts in order to course correct and improve statistics.
• Analyze customers' feedback, escalations & complaints for root causes & provide recommendations to management.
• Ensure proper quality control measures are in place and adhered to at all times.
• Monitor progress of all open service orders and react appropriately to any identified service gaps.
• Monitor both inbound/outbound calls & coach CSRs for the maximum quality and productivity.
• Manage all queues, maximize service levels & maintain ACD to distribute calls equally among teams.
• Develop and maintain the call center staffing schedule & make changes as needed.
• Support & communicate business goals, quality standards, processes, procedures & policies.
• Develop staff through coaching, providing performance feedback, providing effective performance assessments, and establishing performance development plans.
• Promote sales by contacting prospects & presenting company products & services using effective closing techniques.
• Review & discuss team members' sales results regularly & consistently.
• Communicate regularly with sales staff, management & clients to be sure the highest possible quality of customer
service is being provided for every individual.
Corporate Collection Supervisor
RESPONSIBILITIES: • Develop & implement programs & procedures to improve productivity in delinquent collection processing.
• Ensure acceptable levels of delinquencies & minimize debt write-off.
• Monitor collection efforts & prepare monthly analysis, assist in the collection activities as needed, review the payables reports monthly & the cash payments reports on daily bases.
Activation Supervisor "Welcome call"
RESPONSIBILITIES: • Monitor effectiveness of the documents required & recommend changes as needed.
• Develop & maintain all available information for identifying, evaluating & reporting risk exposures.
• Monitor flow of contracts in pipeline to ensure activation within agreed time-frames & maintain a proper
filing & documentation system.
Call Center Supervisor
RESPONSIBILITIES: • Prepare subordinates' performance evaluations & confer with subordinates to review goals and progress.
• Conduct documented monthly staff meeting & one-on-one meeting with action plan for each employee.
Senior Customer Service Representative "Activation Dept"
RESPONSIBILITIES: • Review work performed by Customer Service Representatives "Shift Leader".
• Answering billing inquiries & explain service fees and rate structures.
Assistant Marketing Manager
RESPONSIBILITIES: • Prepare reports and presentations for sales meetings & Track progress throughout the year.
• Monitor sales performance, evaluate market and make recommendations for improvement.
Sales Representative
RESPONSIBILITIES: • Meet & exceed sales quota objectives on a monthly/quarterly basis.
• Analyze customer needs and interests / Maintain long-standing customer relationships.
