Abazir Osman Hamid Gafar Gafar

• Follow-up customers complain through specialized programs.
• Ensure the excellence of the service when the customer in accordance with the
Mechanism determines the level of services.
• Check out the faults and the solution of the central support.
• Business Valuation and maintenance performance.

Upstream company provides electricity delivery services for the benefit of Zain. The all measures electrical conductivity of the Sudanese company for the distribution of electricity to the inside of Towers Zain implicated counter and connect with ATS device.

 Receipt of contracts from Zain Telecommunications Company

 Develop plans and work processes

 Guarantee of all procedures and include quality and safety procedures

 Coordination with the Sudanese Electricity Distribution Company

 Coordination of work between the task forces and the submission of progress reports

 Monitoring the reports of employees and workers at the work sites

 Delivery of sites after completion

 Business documentation and performance review

 Marketing, quality and safety

Call center is very important indicator to know the strengths and weaknesses in the services offered to customers. Its company interface based on study and analyzes the requirements, needs and problems of customers regard to improve services and performance.

 Receiving customer complaints.

 Services Zain explain how operating and activation.

 Respond to customer inquiries and receive suggestions.

 Provide technical support.

Management, control and maintenance of computer networks in the halls of Khartoum International Airport

 Responsibility for computer networks and accessories at Khartoum International Airport

 Install, maintain and maintain new servers, software infrastructure and virus protection.

 Writing periodic maintenance reports

 Set up user accounts, permissions, and passwords.

 Monitor the use of the network including the most cost-effective use and servers.

 Maintain all IT equipment

 Analyze and resolve errors, ranging from a major system crash to a forgotten password.

 Take routine preventive efforts

 Provide effective technical training with different levels of knowledge and competence in information technology.