Mohammad Abbas Ansari

IT Officer at Ramada Encore Hotel

• Qatar - Doha
• March 2016 to September 2018

*Responsible for managing the Hotel System in an effective and efficient manner in order to meet Hotel objectives. Play a strategic role in establishing and achieving consistently high standards of hardware and software performance.
*Monitor system usage and analyze system challenges and problems, identify areas of improvement, focus emphasis on guest contact and guest related IT services.
*Oversee network connectivity, new implementation, Asset management, Network and hardware maintenance, troubleshooting for desktops, Storage devices, All in One printer and scanners.
*Lead IT department and handling Hospitality Application Simphony, Micros 9700, RES3700, Opera, Sun System and Material Control, Paytrax, WebPayTRAX software and Attending user’s problem.
*Efficiently handled and been a part of Implementation of Micros RES 3700 and Sun6 project and ensuring timely completion as per the deadlines.* *Able to handle multiple assignments under pressure and consistently meet tight deadlines and manage to implement and maintaining Attendance Management System.
*Ensure all employees follow all hotel, company and local rules, policies and regulations relating to Information Technology, and security.
*Effectively handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
*Perform Windows and Network servers troubleshooting to isolate and diagnose common problems.
*Liaise with vendor/supplier/contractor on maintenance and support, keeping all maintenance agreements updated and detailed log of all IT equipment.
*Attending day-to-day calls regarding various problems related to OS/applications/ email clients/network connections/ wireless router connectivity/proxy connections network printers and hardware.
*Project Implementation and Webmail server administration.
*Handling a sister company called Regency Hotel Management.

Project Implementation
* Installation HP ProLiant DL380 Gen9 with Windows Server 2012 R2 with RAID 1+0
* Implementation of Material Control Ver. 8.32.0.0
* Implementation of Avaya PABX
* Implementation of Infor Sun System 6.2
* Implementation Micros Simphony in 7 outlet
* Implementation of WebPayTRAX Ver. 2.2.2