SALES EXECUTIVE
AL AHLI BANK OF KUWAIT
مجموع سنوات الخبرة :19 years, 4 أشهر
-Promote, develop, recommend and cross-sell bank’s products and services.
-Provide appropriate financial solutions to clients according to their business needs.
-Achieve required retail sales budgets on a monthly bases acting as a contact between the bank and its existing and potential markets.
-Responsible for expanding the bank’s market share through prospecting new business opportunities and establishing conventions with companies administrations to grant banking services for their employees.
-Responsible for developing a portfolio of accounts through exceptional service, increased sales and customer base to achieve bank sales objectives.
-Contacting customers, mastering of relationships with all customers, acquiring new sales leads, and referrals and maintaining awareness of the competitor’s sales strategies and products.
-Working directly with potential customers to determine their financial viability or needs and matching them to a variety of financial services including accounts, credit cards, personal, family, housing and car loans and many other services.
SENIOR OFFICER: CSC BANK - CREDITCARD SERVICES COMPANY
Chargeback and Disputes Senior Officer
May 2010 - Present
Main Tasks:
- Assist in resolving ATM, internet and retail disputes on cards issued by CSC.
- Process chargebacks on all issued CSC cards (debit and credit cards).
- Coordinate and reconcile with the settlement department in case of differences in ATM chargeback cases.
- Check transactions posted on cancelled cards and take the appropriate action.
- Handle ATM acquiring chargebacks.
- Carry out any other assignment as instructed by the reporting manager.
- Investigating with relevant departments all ATM, retail and internet dispute cases.
- Attending to dispute cases through all appropriate channels, for all Visa and MasterCard cases.
- Reconciling chargeback for merchants on acquiring portfolio.
- Supervise the monitoring of card accounts as a fraud minimization tool.
ATM Department, Senior Officer
June 2007 - May 2010
Main Tasks:
- Handling ATM problems.
- ATM replenishment procedures.
- Handling banks queries.
- ATM’s consumers support.
- Monitor all ATMs on the banking network.
- Have the initiative to respond and support all clients’ requests as well as first level support for the bank staff according to the ATM problem.
Main Tasks:
- Resume search, filtering, phone screening, interviewing, orientation.
- Coordinates with HR manager in evaluation, interviewing and training of employees.
- Handling all employee relations
- Preparing and sending daily and monthly Attendance reports
- Preparing overtime and on-duty travel reports.
- Preparing and issuing attestations and warnings.
- Preparing salaries and transportation reports
- In charge of the mobilization of the offices
- Provide incident reports.