General Manager Krispy Kreme
Americana Foods
Total years of experience :34 years, 6 Months
Biz head of the Krispy Kreme Brand for MENA region handling 7 countries as of now more in the pipeline.
Set up a new F&B division for the company. Set up a brand called Wafflemiester of UK. Opened 3 locations in a years time and got them set to expand in KSA
My role at Apparel is to handle the F&B division for KSA and (GCC except UAE). The brands they have are Coldstone Creamery and Tim Hortons, the task isto handle the operation as a profit centre and expand the brand in these territories.
Al Majdouie is one of the leading business group in the Eastern Province of KSA, the company plans to diversify its existing food business to include a chain of cafes. Café Liwan will be an upmarket high profile chain of coffee shops that will be launched in the Eastern Province of Kingdom of Saudi Arabia. My role with be that of coordination of the entire operations and expansion of the brand, I look into all aspects of the expansion namely, coordination of interior & designing, menu engineering, recruitment, business plans and designing the entire format of how the new café will function to compete with the current market leaders. We are in the process of building and designing 6 café to be launched in a short span of 6 months.
Second Cup is the worlds largest speciality coffee chain based in Canada with close to 400 café located all over the world. Before taking on this assignment, I graduated from Second Cup School of Business for a café management program in Canada to take on the role of Operations Manager for Kuwait. This position was of spearheading the management responsibility for stores’ operations for the whole of Kuwait. Scope of responsibility included streamlining the operations of the café’s chain in Kuwait, setting standards, controlling costs, building up the café’s image in the market and planning for the chain’s growth in Kuwait, Turkey, Morocco, Tunis, Cyprus, Yemen, Algeria and Lebanon; the operating company holds a master franchise of Second Cup for these countries. Core competencies & selected achievements:
In a short span of 9 months brought about an increase of approx 20% in revenue with reduced expense and increased profitability.
Took control of the Café managers, trained them, counselled them and motivated them to align themselves to the organizational goal and work toward a common goal.
Retrained the existing staff members to establish a uniform standard of operation for the entire chain and aligned them with the standards as laid down by the Franchisor.
Plan, budget and manage all purchasing, inventory planning and stock replenishment. Set up and maintain various management information systems to track and control inventory.
Managed to control and avoid a dead loss by managing the inventory well; this was always a challenge in this company; the entire inventory is imported from Canada.
Complete management responsibility for stores’ operations. Scope of responsibility is diverse and includes planning, budgeting, expense control, recruitment, staffing, training, scheduling, procurement, inventory control, pricing, facilities and customer service. Direct and decisive with “hands-on” management style. Core competencies:
Service more than 3500 customers daily and manage ongoing relationships with key customer accounts. As on-site liaison to client management, coordinate the planning and delivery of products to corporate clients and high volume clients. Advise regarding customer contract negotiations and the allocation of personnel, budget and resources.
Direct staff of up to 40 responsible for service and delivery. Plan staff schedules to ensure adequate manpower coverage, coordinate employee training and design/implement incentives and other motivational programs to enhance customer service competencies.
Train bakers, supervisors and store front crew to handle stores operations.
Plan, budget and manage all purchasing, inventory planning and stock replenishment. Set up and maintain various management information systems to track and control inventory.
Participate in the planning, development, administration and management of annual operating budgets valued at up to $3 million annually. Evaluate personnel, supply, equipment and material requirements to assist in budget planning and forecasting for multiple operating locations.
Set up and facilitate Health and Safety Committees, Employee Advisory Groups and comply with other company/statutory rules and regulations.
Help the company with set-up of new stores, prepare manpower plans, recruit and train staff for these stores.
Achieved a 99% score in the Always-Fresh Evaluation by the franchiser
The Taj Group owns and operates more than 60 five-star and five-star-deluxe hotels worldwide. Accomplishments with this organization spanned nearly 15 years and within a span of less than 10 years rose to the position of Area General Manager. Details of a successful career follow:
• Area General Manager, Nilgiris (1990 - 1995)
• Executive Manager, Cox & Kings India Limited (1988 - 1990)
• Administration Manager - Taj View Hotel, Agra (1985 - 1986)
• Manager, General Administration - Taj Air Caterers, Mumbai (1982 - 1985)
• Personnel Manager - Lake Palace Hotel, Udaipur (1982)
• Special Trainee - Taj Group of Hotels (1980)
Area General Manager, Nilgiris (1990 - 1995)
Complete management responsibility for hotel operations with P&L responsibility for 3 full service luxury hotels, each unit being an independent profit centre. Originally posted at the Savoy Hotel, Ooty, I initiated and acquired two additional hotels for the Taj Group (Fernhill Palace, Ooty and Garden Retreat, Coonoor). These heritage properties were prominent landmarks of the region and encompassed an area of more than 50 acres. Hotel revenues exceeded Rs. 50 million.
Selected achievements:
• Increased the turnover of The Savoy from 9 million to 25 million in a span of 5 years with increased GOP.
PROFESSIONAL EXPERIENCE (Continued)
Selected achievements:
• Achieved lowest payroll expense of 11.5% in the Taj Group.
• Completed the project of renovating and refurbishing The Taj Garden Retreat in a short span of 9 months, making the venture a success, with an increased turnover of 12 million within a span of 2 years.
• Restored Fernhill Palace Hotel from a state of ruin to a level where it could run and be maintained on its own cash flow.
Marketing (Hospitality Management) Certificate
Post Graduate Diploma - Human Resource Management
Post Graduate Diploma – Personnel Management & Industrial Relations