Abbas kholkawala

Role and Responsibilities:
1.IT Infrastructure Management: Oversaw the deployment and maintenance of hardware components, ensuring optimal performance of computers, servers, and other devices. Managed network administration, including LAN/WAN setup, firewall configuration, and VPN implementation. Conducted routine server configurations, maintenance, and implemented necessary updates for efficient operations. 2.Software Proficiency: Installed, configured, and provided support for various software applications used across the school. Troubleshooted software issues, ensuring minimal downtime and a smooth user experience. Led system upgrades and managed patch deployments to keep software systems up-to-date. 3.Network Security and IT Security: Implemented robust cybersecurity measures, fostering a secure digital environment for students, staff, and sensitive data. Conducted regular security audits and responded to incidents promptly, minimizing potential risks. 4.Technical Support and End-User Training: Provided efficient technical support to end-users, addressing hardware, software, and network-related issues. Managed the help desk, ensuring timely resolution of IT concerns. Conducted user training sessions to enhance digital literacy and IT awareness. 5.Documentation and Reporting: Maintained up-to-date technical documentation for IT systems and processes. Generated reports on IT metrics, incidents, and social media analytics to inform decision-making.

Provided daily IT support, addressing user queries and minimizing downtime. IT Manager
Conducted branch visits to inspect and enhance PC security, removing vulnerabilities. Installed and maintained PCs, laptops, peripheral devices, and configured Windows servers (2003, 2008, 2012). Implemented and managed CCTV, DVR, NVR, and biometric devices for enhanced security. Installed server and client-based antivirus solutions, ensuring network security. Configured network devices (routers, switches), performed structured cabling, and terminated network connections. Conducted routine system checkups, diagnosed hardware failures, and ensured optimal system reliability. Liaised with external support agencies for prompt fault resolution.