Information Technology Associate
Celebrity Cruises
Total years of experience :10 years, 4 Months
• Coordinated and managed technology-related aspects, overseeing internet and retail components within the Celebrity iLounge, while adeptly addressing product-related concerns.
• Implemented effective sales strategies, resulting in an 35% increase in monthly sales and generating revenue of $400, 000.00.
• Played a pivotal role in resolving technical and functional issues, contributing to the closure of around 500 cases per month.
• Conducted a comprehensive analysis of existing business processes, identifying avenues for improvement and offering strategic recommendations.
• Applied qualitative and quantitative revenue analysis techniques to enable accurate sales forecasts and informed decision-making.
• Managed supply chain and procurement activities, ensuring prompt delivery of new products to meet client demands.
• Received commendation from senior management and clients for consistently delivering exceptional service and remarkable results.
• Successfully executed key components of established program plans, consistently meeting and exceeding expectations and timelines, aligning with the project manager role's need for efficient task management.
• Employed proactive problem-solving skills to identify, analyze, and resolve potential project obstacles, maintaining seamless progress and presenting necessary adjustments to facilitate effective management decisions.
• Managed and organized documentation from 124 constituencies using CaseWare, ensuring data accuracy and real-time updates for optimal information management.
• Leveraged Smartsheet (an enterprise work management platform) as a communication tool to provide consistent, transparent progress updates to key stakeholders and the project manager.
• Played a pivotal role across all project phases, demonstrating strict adherence to guidelines and objectives.
• Actively monitored project progression, proactively identifying and mitigating risks and issues to ensure project continuity.
• Coordinated with cross-functional teams and external partners, ensuring on-time delivery of project deliverables.
• Prepared and delivered detailed project reports, including financial and status updates, for project sponsors and stakeholders, aligning with the role's need for comprehensive reporting.
• Achieved a 25% annual revenue increase by assessing client financial needs and offering supplementary products and services to enhance their financial goals.
• Fostered enduring client relationships, leading to a solid 90% customer retention rate and creating opportunities for repeat business.
• Played a key role in the development and sustainable growth of the bank's investment portfolio, providing client-centric investment solutions including segregated funds and mutual funds, contributing to the institution's overall progress.
• Effectively addressed client concerns, contributing to a substantial improvement in customer satisfaction, achieving a 90% rating.
• Actively engaged with potential clients, methodically building a strong sales pipeline and crafting inclusive marketing strategies to showcase the value of advisory financial services.
• Conducted thorough needs analyses, carefully reviewed client financial objectives, and documented precise recommendations or adjustments.
• Led participation in strategic events aimed at boosting brand visibility, while concurrently nurturing community connections to enhance agency presence and capitalize on new business opportunities.