Ahmed بوت

• Provided end-to-end client support for retail traders across forex, indices, and commodities —
serving as the primary point of contact for platform queries and issue resolution.
• Guided clients through account setup, KYC verification, deposit and withdrawal workflows, and full
platform onboarding, reducing friction for new user activation.
• Resolved high-complexity trading queries including order execution issues, spread clarifications,
leverage settings, and margin call explanations — maintaining high customer satisfaction.
• Monitored live platform activity, identified and documented system anomalies, and escalated to
the technical team for timely resolution, minimising client-facing downtime.
• Developed working knowledge of CFD trading mechanics, financial instruments, and regulatory
compliance processes relevant to the UAE financial services market.

• Owned the full customer acquisition funnel — from lead identification and outreach to onboarding
and early-stage retention — driving measurable growth in active user base.
• Designed and executed multi-channel outreach campaigns (email, social, direct) and optimised
onboarding funnels to improve conversion and activation rates.
• Collaborated with marketing and sales teams to define ideal customer profiles, qualify inbound
leads, and reduce cost-per-acquisition through targeting improvements.
• Tracked funnel KPIs and prepared campaign performance reports, enabling data-driven decisions
on messaging, channel mix, and budget allocation.

• Managed end-to-end delivery of multiple concurrent projects, ensuring adherence to scope,
timelines, and budget across cross-functional teams.
• Served as the central communication link between stakeholders, project teams, and senior
leadership — producing regular status reports and risk assessments.
• Proactively identified bottlenecks, escalated blockers, and implemented corrective measures to
protect delivery milestones.
• Maintained comprehensive project documentation including plans, meeting minutes, and change
logs to support governance and audit readiness.

• Managed full procurement cycle — vendor identification, RFQ, price negotiation, purchase order
issuance, and delivery tracking — ensuring uninterrupted supply of automotive parts.
• Handled inbound customer enquiries and complaints, resolving issues efficiently to maintain high
satisfaction levels and repeat business.
• Coordinated between the purchasing and customer service departments to align stock availability
with demand, reducing order fulfilment delays.

• Generated and closed B2B sales for construction products and services, building a pipeline of
qualified prospects through direct outreach, referrals, and site visits.
• Developed and maintained long-term relationships with contractors, developers, and project
managers, acting as a trusted advisor for product selection and procurement.
• Prepared tailored proposals, negotiated contract terms, and coordinated with internal teams to
ensure on-time delivery and client satisfaction post-sale.

• Oversaw daily store operations including inventory control, stock replenishment, staff supervision,
and vendor coordination to maintain seamless operations.
• Ensured accurate record-keeping, compliance with safety standards, and optimal stock levels
across all product categories.