Shift Manager
Male
Total years of experience :2 years, 5 Months
Managing restaurant operations during assigned shifts. Ensuring each and every guest receives a great experience. Ensuring Pizza Hut's high brand standards and procedures are delivered on each and every shift. Inspiring and coaching Guest Servers and Pizza Chefs/Kitchen Assistants to consistently deliver excellent guest experience
In the Business Center I was responsible to provide professional and customer focused services to
our valued guests, ensuring their stay will become a memorable experience whereby my role will
include key responsibilities. Following are some major responsibilities.
• Promote a helpful and professional image of the Business Centre facilities to the customers
and give full co-operation to any customer requiring assistance with a prompt, caring and helpful
attitude.
• Computer Typing, printing & scanning etc
• Spiral Binding and fax sending/receiving for guests and official use..
• Arranging meeting schedules in the system.
• Making reservation of Boardrooms & meeting rooms.
• Reply of internal and external emails if any
• Making Welcome Letters on daily basis
• Email to Airport of Arrival Reports after every two (2) hours.
• Handling GM Office Calls in the absence of Executive Secretary.
• Managing GSS as per FOM advise
• Making Purchase Requisition for different items.
(HIRS)
• Feeding Weekly Duty Roster of Front Office's all sections in the system i.e.( Duty Mangers)
Reception, Guest Relation, Business Centre, Airports Service, At your Service(AYS), Bell Section,
Door Mans& Transport Front Office and Valet Service.
My responsibilities includes operating telephone switchboard station in order to answer
telephone
calls. Process guest requests for wake up calls, screening calls, and other requests related to
placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes)
received for them, and send to room if required. Answer, record, and process all guest calls,
requests, questions, or concerns. Receive, record, and relay messages accurately, completely,
and legibly. Log all guest requests or issues into computer, contact appropriate individual or
department (e.g., Bellperson, Housekeeping, Engineering etc), and follow up with guest to ensure
their request has been met to their satisfaction. Provide information to guests about room
features,
property amenities, and local areas of interest. Assist guests with accessing the internet. Report
accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information; and protect company
assets. Welcome and acknowledge all guests according to company standards, anticipate and
address guests' service needs, assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional language, and answer telephones
using appropriate etiquette. Develop and maintain positive working relationships with others,
and support team to reach common goals.Read and visually verify information in a variety of
formats;
stand, sit, or walk for an extended period of time or for an entire work shift.
Monetring, Evaluation & Reporting officer
1 Proper checking of Data Entry Operators and Crowed Controllers.
2 Serving in relief operations for IDPs of District SWA (South Waziristan Agency).
3 Over all supervision of all activities in Food Hub.
4 Field visit with regard of the above activities.
5 Reporting and Recording.
6 Free monitoring of overall Hub.
7 Close coordination with Distribution Supervisor
8 Care & submission of laptops.