Soft Service Manager
SHALFA INTERNATIONAL
Total years of experience :7 years, 7 Months
The Light Services Manager is responsible for leading and managing a team of Light Services Coordinators and ensuring the effective delivery of non-technical support services within the organization or facility. This role includes supervising tasks such as janitorial, hospitality and other tasks.
Light utility services to maintain a clean, safe and welcoming environment.
Basic tasks:
Leading and supervising the team
Supervising a team of light service coordinators
Service planning and coordination
Develop and implement service schedules and plans to meet facility cleanliness and hospitality standards ensuring effective allocation of resources and staff
Quality assurance
Establish and enforce quality standards and service protocols
Conduct regular inspections and audits to ensure compliance with standards
Communicate with customers and stakeholders
Act as the primary point of contact for customers, tenants, or guests regarding light services. Address service requests, inquiries, and concerns in a timely and professional manner.
Manage vendors and suppliers
Collaborate with vendors and suppliers to ensure timely delivery of supplies and services
Health and safety compliance
Ensure that soft service operations adhere to health and safety regulations and standards
Promoting a culture of safety among team members
Documentation and reporting
Maintain accurate records of service activities, inventories, and customer feedback.
Preparing regular reports for senior management
• Assist in the hiring of the Hospitality and Cleaning staff . • Aid the design and delivery of training and development to the staff . • Schedule and lead team meetings and challenges . • Follow - up cleaning tasks, determine shifts, and provide required materials . • Ensure applying occupational health and safety procedures . • Conduct spot checks of the hospitality desks during daily shifts . Manage desk operations and appearance . • Ensure inventory and supplies are well stocked .
استلام وتسليم الانتاج والبضائع ومراقبة المخزون
والتنسيق بين الاقسام لرفع جودة العمل والانتاج
- Warehouse Coordinator
- Logistics Coordinator
- Production Line Support
Receiving the received items
Participating in inspection and inspection committees
Preserving and arranging the items within the warehouse
disbursement of items and shipment to the beneficiaries
Fixes faults in the lighting grid of the residential complex. Performs new / alternative electrical wiring. Participates in regular maintenance of the transformer rooms in the residential complex. Periodic examination of all (tablets) in different parts of the residential complex. Repairs lighting failures and internal and external wiring of residential units. Participates in the repair of household appliances. The specifications and quantities of spare parts and consumables required for the electrical maintenance of all parts of the residential complex. Examine and inspect spare parts when supplied to the warehouse to ensure that they meet the required technical specifications. Prepare technical reports on maintenance work carried out. Prepare technical reports on expected electrical loads. Training the technical assistant to perform the maintenance work correctly.
High School