Abdalla Abou Galala

• Maintained accurate and up-to-date employee records within Electronic Document
Management Systems (EDMS), ensuring both soft and hard copy files were complete,
compliant, and audit ready. Oversaw the collection, scanning, and filing of all staff
documents, proactively tracking missing or expired documents and preparing them
for audits in line with company policies and UAE Ministry of Labour regulations.
• Managed employee contract lifecycle, including renewal coordination, contract
signing, and distribution, ensuring all employment agreements were current,
accurately filed, and aligned with legal and organizational standards.
• Collaborated closely with the Head Office HR team and HR leadership to resolve
complex compliance issues, validate documentation accuracy, and ensure job title
alignment across all company branches in the UAE.
• Acted as HR Officer when required, managing end-to-end HR operations including
recruitment support, onboarding coordination, document verification, and
employment contract preparation.
• Led audit preparations and compliance reviews for all company staff files, ensuring
completeness, consistency, and readiness for both internal and external inspections.
• Played a key role in internal and external audits by maintaining regulatory
documentation, HR files, and staffing compliance in line with Ministry of Labour
inspection protocols and company policies.
• Ensured strict adherence to confidentiality and data protection standards while
delivering high-quality HR support in a fast-paced, high-volume environment,
adapting quickly to evolving regulations, systems, and deadlines.
• Generated and monitored daily attendance reports across assigned branches,
coordinating with branch managers to address discrepancies, absenteeism, and
attendance-related issues.
• Conducted employee meetings including disciplinary investigations, grievance
handling, and exit interviews, independently or in coordination with branch
management and operations supervisors.
• Responded promptly to employee inquiries and HR-related requests, ensuring
efficient resolution and high levels of employee satisfaction.
• Prepared and issued official HR documents including salary certificates, No Objection
Certificates (NOCs), and various employment-related letters.
• Coordinated with the Finance Department by submitting accurate final exit reports to
support end-of-service benefit calculations and employee settlements.
• Monitored employee attendance, sick leave, emergency leave, and exceptions daily,
ensuring proper approvals and compliance with internal policies and management
directives.
• Acted as a key liaison between branch operations and Head Office HR, escalating
critical issues, supporting decision-making, and ensuring timely resolution of
employee and operational matters.

• Facilitated resolutions for escalated concerns by conducting effective meetings with parents and
students.
• Scrutinized and communicated case outcomes to parents, teachers, and staff, ensuring
transparency.
• Fostered ongoing relationships with families to promote student wellbeing.
• Oversaw front-of-house operations and managed the reception staff for optimal service delivery.
• Addressed and resolved complaints from ADEK and parents with a focus on maintaining a high
level of satisfaction.
• Monitored and resolved school bus-related issues to uphold stringent safety standards.
• Championed safeguarding initiatives that complied with ADEK and UAE legal frameworks.
• Managed communication platforms, including Seesaw and ADEK systems, to enhance
engagement.
• Provided comprehensive administrative support to both Pastoral and Senior Leadership teams.
• Compiled and presented weekly feedback reports for the Vice Principal, enhancing strategic
decisions.

• Led and coordinated all government relations and regulatory compliance functions across
ADEK, MOHRE, and ICP, ensuring full alignment with Aldar Education’s operational and legal
standards.
• Administered the ADEK PASS portal, ensuring the accurate and timely issuance of staff
approvals, appointment letters, Emirates IDs, employment contracts, work permits, and
residency visas, in strict adherence to Policy 26 and UAE labor laws.
• Monitored and tracked the expiration and renewal cycles of visas, Emirates IDs, labor
contracts, and ADEK appointment letters, maintaining 100% compliance through proactive
communication and document follow-ups.
• Translated and interpreted official school documents, government correspondences, and
regulatory content between Arabic and English, supporting internal communications and
fulfilling ADEK requirements.
• Independently processed staff visa applications and renewals through direct access to ICP,
MOHRE, and ADEK systems, managing the end-to-end process from data entry to final
approval without relying on typing centers or intermediaries, ensuring full compliance,
accuracy, and timely submission to avoid delays or penalties.
• Conducted staff onboarding sessions and regulatory training, increasing awareness of UAE
labor policies, ADEK standards, data privacy, and internal HR procedures, and fostering a
strong culture of compliance.
• Maintained up-to-date employee records and documentation in Electronic Document
Management Systems (EDMS) and ADEK PASS, ensuring audit readiness and alignment with
inspection criteria.
• Worked collaboratively with the HR Officer, Principal’s Office, and Aldar HQ Government
Relations team to escalate unresolved compliance issues, verify documentation accuracy,
and ensure title alignment across systems.
• Supported the HR function as acting HR Officer, managing day-to-day HR operations
including talent acquisition, onboarding coordination, contract preparation, and document
verification.
• Ensured the school’s compliance with Emiratisation requirements, flagging non-compliance
risks and supporting the timely registration and onboarding of UAE Nationals as per federal
mandates.
• Played a key role in internal and external inspections by ensuring all regulatory
documentation, staffing compliance, and HR files were up to date, consistent, and aligned
with ADEK inspection protocols.
• Maintained the highest levels of confidentiality, data protection, and service delivery in a
high-volume, fast-paced school environment, adjusting quickly to changes in regulations,
systems, and deadlines.

• Revamped beneficiary and transfer approval processes, significantly increasing operational
efficiency.
• Resolved intricate customer issues and coordinated exception handling seamlessly.
• Cultivated strong, trust-based relationships with customers, enhancing overall satisfaction.
• Managed customer complaints effectively, ensuring timely and satisfactory resolutions.
• Maintained comprehensive Management Information System (MIS) reports to support
performance analysis.
• Trained colleagues extensively, providing ongoing support for process improvements.

• Revamped beneficiary and transfer approval processes, significantly increasing operational
efficiency.
• Resolved intricate customer issues and coordinated exception handling seamlessly.
• Cultivated strong, trust-based relationships with customers, enhancing overall satisfaction.
• Managed customer complaints effectively, ensuring timely and satisfactory resolutions.
• Maintained comprehensive Management Information System (MIS) reports to support
performance analysis.
• Trained colleagues extensively, providing ongoing support for process improvements.

My job is to provide highly professional service quality to the customer by doing many tasks:

· Booking cash loans from credit cards of customers to their current accounts through our bank or other banks.

· Doing calculations for customers’ illegibility taking the policy of the bank into consideration.

· Doing balance transfer from the credit cards of the customers to clear their outstanding balance in their credit cards of the other banks by following the policy of our bank.

· Doing personal payment plan by converting the transactions (purchase) to an easy monthly installment by following the policy of the bank.

· Selling secure life insurance and security accidental insurance.

· Working as teamwork under the supervision of the leader of teamwork.

· Attending meetings with the teamwork to achieve the targets of the team according to the latest designed plans of the credit cards center following their orders.

·  Contacting our customers through excel sheets in order to provide them with services of the bank including the new offers.

· Keeping in touch with the regular customers as well as the new customers and building good relations with them through offering good services.

· Making daily asking rates for the target with definite number of calls.

· Following the team leaders and management’s instructions and keeping following up with the e-mails, incoming and out coming calls.

• Delivered outstanding customer service to support banking product operations.
• Processed cash loans, facilitated balance transfers, and managed credit card instalments
effectively.
• Marketed insurance products successfully, consistently meeting and surpassing sales targets.
• Developed and maintained customer loyalty through superior relationship management
practices.

By doing the following tasks:

 Providing the clients with information about the sales.

 Increasing the number of customers by answering their telephone queries, preparing sales documentation and communicating and handling customers’ requests and complaints.

 Manage and maintain executives schedules.

 Raising quotations.

 Chasing sales quotes.

 Hilling daily sales targets.

 Open, sort, and distribute incoming correspondence, including faxes and email.

 Maintaining good relations with customers.

 Producing reports.

 Growing the business.

 Maintaining client’s records.

 Prepare responses to correspondence containing routine inquiries.

 Conduct regular follow-up with managers to determine the effectiveness of plans and implementation.

 Effective time management skills and ability to meet deadlines.

 Ability to take initiative and work under pressure.

 Effective sales, negotiation and influencing skills.

 Working knowledge of Microsoft Office Suite (MS Word, Excel, PowerPoint, and Outlook).

 Prepare invoices, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

 File and retrieve corporate documents, records, and reports.

 I worked in these events:

• Customer services in Italian National Day, in Ferrari World Abu Dhabi (June - 2011).
• Customer services in First Gulf Bank Iftar, in Ferrari World Abu Dhabi (August - 2011).
• Customer services in Formula one 2011 (Yas Island).
• Customer services in Panasonic Company (Ferrari World Abu Dhabi).

I was working as a assistant manager by enter the data for the contact numbers of the companies around the world from the book and other programs in excel program and do highlighting color to the locations in the maps that the clients are contract with us and scan the contracts and send it to my manager and organize it in the files.

• Supported sales operations by managing quotations and tender documentation with meticulous
attention.
• Coordinated executive meetings efficiently and processed official documents.
• Maintained organised filing and reporting systems to ensure easy access to information.
• Engaged in consistent communication with clients and partner organisations to strengthen
relations.

 I worked in these events:
• Customer services in Formula one concerts, in Yas Island (October -2009)
• Customer services in FIFA World Club 2009, in Mohammed bin Zayed Stadium & Zayed city club (November - 2010).
• Customer services in Amal Maher concert, in Emirates palace (February - 2010)
• Customer services in Laureus in Emirates palace (March - 2010)
• Customer services in FIA GT1, 2009, in Yas Island (April - 2010)
• Customer services in UAE Premier League, in Mohammad bin Zayed Stadium (August - 2010)
• Customer services in Formula one 2010, in Yas Island (November - 2010)
• Customer services in FIFA World Club 2010, in Mohammed bin Zayed Stadium & Zayed city club (December - 2010)
• Customer services in Aussie V8 Super cars Championship 2011, in Yas Island (February - 2011)
• Customer services in FIA GT1, in Yas Island (March - 2011)
• Customer services in science festival (Abu Dhabi National Exhibitions Company)
 Job Description:
• Doing training and developing action plans that implement the customer’s plans in a friendly way.
• Supplying the customers with brochures about the events and explaining to them the provided information in a clear and detailed way.
• Explaining to the customers the key activities of the events.
• Showing the customers the direct ion of the places of the events and checking their tickets.
• Creating a positive image to the customers about the events by using positive language and showing the willingness and commitment to serve them in order to build their loyalty.
• Ability to work as part of a team