Check in Supervisor
Royal Jordanian Airline
مجموع سنوات الخبرة :14 years, 3 أشهر
Meet inbound flights and brief crew members of outbound flights.
•Ensure passengers aboard the correct aircraft safely and stairs are positioned correctly.
•Check-in Agents check passenger identification, allocate seats, weigh and label baggage and ask specific security questions.
•Produce relevant reports.
•Taking care of people with special needs, and unaccompanied children
•Calming and reassuring nervous passengers.
Royal Jordanian Airline, Jordan Febuary 2015 - May 2015
Boarding, Queen Alia International Airport
Key Responsibilities:
•Ensure that the Passenger Boarding Bridge (PBB) is cleaned from arriving passengers and the poles are in place to block the arrival passage in order to avoid any moving of arriving and departing passengers or passengers from different flight.
•Position staff as required to direct passengers.
•Announce for boarding and start boarding passengers from AFT to FWD and allow priority boarding for J/C passengers and for Emerald and Sapphire card holders.
•Verify each passenger's identity by conducting a visual comparison of the photo to the passenger and by matching the name in the passport with the name on the boarding pass.
•Collect boarding pass from each passenger and ensure that each boarding pass has an E-Ticket number printed on it.
•If a boarding pass doesn't have an E-Ticket number printed on it check with the passenger if he has a ticket and collect the flight coupon.
•If he doesn't have a paper ticket, the passenger shall not be accept for boarding until his ticket discrepancy is resolved by the boarding supervisor.
•Each boarding pass shall be scanned using the gate readers.
•All collected flight coupons and boarding passes shall be placed in the flight envelop.
•Control weight and size of carry-on baggage: any excessive and bulky carry-on baggage shall be Removed from the passenger and labeled with the "Limited Release" tag, and the passenger shall be Asked if their carry-on baggage contain any of the dangerous goods items which are only permitted on aircraft as carry-on, and he shall be asked to remove all valuables, travel document and any other important documents from bag prior collecting.
•Collect baggage shall be loaded in aircraft holds.
CUSTOMER SERVICE:
•Deliver a high standard of customer service at all times and ensure all customer service requirements meet with RJ and Airline Client standards.
•Build strong working relationships with key company stakeholders.
•Promote and maintain a positive organizational image and good community relations.
•Report to your supervisor and/or manager in a timely manner on any issues or activities likely to influence RJ operations or relations with airline customers.
•OPERATIONAL:
•Proficient knowledge and understanding of all RJ safe and standard operating procedures (SOP’s).
•Awareness of the importance in achieving on-time performance goals in an efficient and safe manner.
•Coordinate the safe and timely loading and unloading of aircraft
•Manage payload restrictions through liaising with operational departments.
•Assist with the overall turnaround of aircraft in accordance with Airline precision timing schedules.
•Cleaning of GSE, office spaces and aircraft.
•Marshall passengers on airside tarmac areas and walkways.
•Operate all company vehicles and equipment and perform maintenance checks.
•Ensure efficient delivery of bags to arrivals belt as per company SOP’s.
•Prepare for flight arrivals (catering, wheelchairs, GPU, barrow allocation, etc) as per PTS
•Provide assistance to other members of the RJ team as required or directed.
•Adhere at all times to operational procedures to ensure safety of staff, customers and aircraft.
•PERSONAL:
•Provide all customers with a service quality that exceeds their expectations.
•Have a commitment to safety to carry out all duties in a safe manner.
•Have a commitment to co-workers to build harmonious relationships and work as a team.
•Have a commitment to continuous improvement at a corporate and individual level.
•ADMINISTRATION:
•Support the Ramp Service Supervisor’s and other positions of Authority in the day to day administration of the organization with a high degree of confidentiality, sound judgment and initiative.
•Record fuel usage and maintenance checks on company vehicles.
•Ensure stationary and stock orders are adequate
• TRAINING:
•Assist with operational training of new staff as directed.
•Complete initial and recurrent company training as required.
Weight and balance calculation of flights and customer airline flights all over the world.
•Checking the planned figures of passengers, bags, cargo and mail doing the complete load planning.
•Communication with the airport personal and giving (loading) instructions.
• Releasing the final load and trim sheet before departure.
•Ensuring the safe distribution of load within prescribed aircraft limitations and Company Operating Manuals/ Procedures.
•Monitoring the performance of the departure control system.
•Optimize aircraft load factor and balance by creating efficiencies through the use of different ULD hold versions and weight / load distributions. (ULD hold versions vary from one flight to another and can range from 10 to 200 ULD hold versions depending on the aircraft type).
•Responsible for providing the Captain, Flight Operations & all Airlines with required information such as estimated zero fuel weight for flight planning purposes and final zero fuel weight figures immediately upon flight closure to enable maximum fuel uplift and trim fuel transfer within ground time as stipulated by the airline.
Meet inbound flights and brief crew members of outbound flights.
•Ensure passengers aboard the correct aircraft safely and stairs are positioned correctly.
•Check-in Agents check passenger identification, allocate seats, weigh and label baggage and ask specific security questions.
•Produce relevant reports.
•Taking care of people with special needs, and unaccompanied children
•Calming and reassuring nervous passengers.
Calculates rates paid for purchases and all price extensions.
•Enters, updates, and/or retrieves accounting data from automated systems.
•Reviews on-line transactions for changes and accuracy and corrects errors.
•Retrieves system reports.
•Assigns codes to data.
•Files and/or removes records and reports.
•Performs related work as assigned.
Continuously adhere to and ensure all work is carried out in accordance with the obligations detailed in the Workplace Health and Safety Act and AGH policies and procedures.
•Comply with induction and training of RJ Workplace Health and Safety policies and procedures.
•Identify, report and control any risks recognized within the workplace.
•Attend regular team meetings as a means of obtaining information, identifying project problems, safety issues and continuous improvements.
•Report al incidents / accidents immediately to your supervisor and manager.
•Assist in incident investigations / documentation as required.
•TEAMWORK:
•Promote a spirit of ongoing teamwork within the organizational network.
Observe all company Human Resource Management policies and procedures.
•Have a strong knowledge of relevant company policies and procedures that cover your relationship with RJ managers.
•Report any observed non-compliance in regards to AGH Equal Employment Opportunity, Harassment or Anti-discrimination policies to your supervisor and manager.
courses: Initial Dangerous Goods Category 10 in RJ -- 2013 •Recurrent Dangerous Goods Category 9 in RJ – 2012 •Refresher Ramp Airside Safety Course in RJ -- 2012 •Initial Dangerous Goods Category 9 and 11 in RJ – 2011 •Load Control in RJ – 2011 •Security Foundation & Ground Service in RJ – 2010 •Ramp Airside Safety Course in RJ – 2010 •English course in Modern Language Center