Product Executive
Emirates Holidays
Total years of experience :12 years, 9 Months
Develop and promote holiday packages in order to attract visitors and generate significant economic benefits for a particular region or site.
The role is varied and may include many different types of work. Key areas include marketing, visitor management and the development of tourism products, services and facilities. Depending on the level it may involve strategic planning, particularly in local authorities.
Maintaining visitor services, involved in strategic planning and development Liaising with businesses, the public and public agencies, as well as behind-the-scenes preparation and planning.
Typical activities include:
•setting up and attending exhibitions and holiday shows
•organising special and seasonal events and festivals
•devising and planning tours, and arranging itineraries
•liaising with local operators, the media, designers and printers
•ordering products and services
•product development
Maximise the utilisation of resources and provide a dynamic resource allocation plan by optimally allocating the key operational resources (including manpower, equipment and facilities) on the day of operation.
Ensure that the allocation of resources is undertaken independently, without prejudice, and in-line with the planned business needs, the dynamic real-time operational demands and the unscheduled customer requirements, whilst achieving the targeted levels of the current Service Level Agreements.
Provide an independent view regarding the most effective utilisation of all resources.
Job Outline:
•Undertake allocation activities in 3 phases:
• Pre-planning - taking into account the expected demands, schedules and rostered resources, pre-plan the allocation of tasks 24-72 hours in advance of the shift (as per agreed timetable and department’s specifics).
•Shift allocation planning - during the shift, prior and/or at the start of the appropriate shift, taking into account the actual availability of resources (manpower, equipment and facilities), re-check the pre-plan and undertake the detailed allocation of all resources ensuring that allocation is undertaken according to load.
•Real-time - taking into account the availability of resources and the dynamic operational environment, undertake all aspects of the real-time allocation of resources in line with the actual loads. Actively monitor the achievement of tasks and adapt the allocation plans as required due to differentials in actual time versus planned time taken to complete tasks. Effectively adapt allocation plans according to unscheduled demands of customers (i.e. delays).
•Improve operational efficiency and productivity by utilising specialist knowledge of the decision support systems (including but not limited to the Resource Management System (RMS), Real-Time Control (RTC), Multi-Access Check-in System (MACS), Management Information System (OPERA)) and any other IT system) to ensure that the most effective resource allocation plan is created, communicated, and executed.
•Actively work with the operational shift in-charge by providing expert advice, input and direction in order to respond to dynamic changes during the shift; for example in cases of staff sickness or absence actively review allocation plans and make recommendations as to whether replacement or over-time is required. Undertake actions as agreed to update the administrative section regarding staff non-attendance.
•Effectively communicate the resource allocation plan to the resources (either directly or via the operational shift in charge) and continually monitor the progress of the assigned tasks to the resources.
•Monitor the effectiveness of the allocation plan and continually feedback recommendations regarding roster solutions and resource engagement standards to the relevant resource planning team. Continuously keep up-to-date on the service and resource levels agreed by the departments, through co-ordination with the relevant standards & procedures staff, line managers and supervisors. Increase effectiveness of staff allocation by continuously maintaining the qualification levels of staff on the master list within the system.
•Ensure that robust and effective resource allocation plans are in place and utilised during scheduled and unscheduled system outages.
•Work as part of a team of resource allocators ensuring smooth handover to and from colleagues on shift duties and covering for other departments or areas as required. Monitor the effectiveness of the allocation to maximise the potential of the systems at hand and for on-going review and recommendations to the management team.
Directly interact with clients and potential clients, to provide superior, and a consistent quality of travel services to sell holiday packages, travel related products and leisure travel products. Handle complex transactions and advise clients on the finer points of difficult itineraries, as well as provide them with efficient travel solutions and up to date information.
TCC Operator: Handle all TECOM customer calls; answer basic inquiries, and direct calls to the concerned persons / departments. In charge of updating the TECOM, DIC, DMC and KV directory on Outlook and the CRM database.