ABDALLAH KAKISH

Catalog Operations Manager, RBS, MENA \[Nov 2018 - Present\] Amazon.com | Amman, Jordan.
Retail Business Services (RBS) Operations Manager, manager for managers to the following programs in (JOR, SA, EGY & UAE) since Sep 2019 until now, handling the (Migration, IDQ, QA, A+, MVR, WTS & Andon).
Managed Catalog & Compliance Section (Moderations team, Support team & Offers team), since Nov 2018 until Sep 2019.
Currently, I’m responsible of operations team supporting multiple categories that populates procedures content for the Amazon Catalog, works with vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good.
Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members.
• Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies.
• Work with various internal teams (e.g., supply chain, fulfillment center, technology teams) to help drive tools and process improvements that affect vendor/catalog management workflows.
• Drive appropriate data-oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals.
•Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations.
• Ensure high quality standards for interviewing and hiring employees at all levels of the organization.
• Execute specific people programs on coaching and devel