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Abdallah Khleifat, Emergency Medical Dispatcher | Customer Service Representative | Administrative | Call Center

Abdallah Khleifat

Emergency Medical Dispatcher | Customer Service Representative | Administrative | Call Center·Response Plus Medical

Jordan

Bachelor's degree, Business Administration

Work experience

Total years of experience: 7 years, 2 months

Emergency Medical Dispatcher | Customer Service Representative | Administrative | Call Center

January 2020 - January 2025

Response Plus Medical

Abu Dhabi, United Arab Emirates

January 2020 - January 2025

• Handled emergency and non-emergency calls, ensuring rapid response and accurate dispatching
of medical services.
• Managed inbound and outbound calls with high efficiency and service quality.
• Achieved over 95% customer satisfaction.
• Performed administrative duties including reporting and database management.
• Prepared KPI reports for management review.
• Maintained 100% data accuracy in CRM systems.
• Improved workflow efficiency by 15%.
• Collaborated across departments to ensure smooth operations.

Company industry:
Other Healthcare Services

Customer Service Representative | Bank Teller

January 2017 - January 2019

Al Ansari Exchange LLC

Abu Dhabi, United Arab Emirates

January 2017 - January 2019

• Provided customer service for financial transactions and currency exchange.
• Processed 150+ daily transactions with 99.8% accuracy.
• Maintained 96% positive customer feedback.
• Resolved customer issues and improved service efficiency.
• Trained new employees on procedures and compliance.

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Education

Al-Zaytoonah University Of Jordan

July 2017

July 2017

Bachelor's degree, Business Administration

Jordan

GPA (percentage): 70%

GPA (percentage): 70%

During my Business Administration studies, I developed a strong understanding of key areas such as management, marketing, finance, and human resources. I completed various projects and assignments that focused on real-world business challenges, including case studies, business plans, and market research. Some of my main achievements and activities include: * Successfully completing group projects that improved my teamwork and communication skills * Creating business plans and presentations, which strengthened my analytical and problem-solving abilities * Using tools like Microsoft Excel and Word for data analysis, reports, and documentation * Participating in class discussions and presentations to build confidence and professional communication * Managing time effectively to meet deadlines for multiple assignments These experiences helped me build a solid foundation in business operations and prepared me to work in a professional environment, especially in roles that require organization, communication, and customer interaction.

Skills

Strong Business Acumen
Expert
Strong Business Acumen
Expert
SAP CRM
Expert
SAP CRM
Expert
Key Performance Indicators
Expert
Key Performance Indicators
Expert
Call Center Management
Expert
Call Center Management
Expert
Customer Care
Expert
Customer Care
Expert
CALL CENTER EXPERIENCE
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA INTEGRITY
Intermediate
DATA INTEGRITY
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
RESPONSE RATE
Intermediate
RESPONSE RATE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
INTRAOCULAR PRESSURE
Intermediate
INTRAOCULAR PRESSURE
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ADAPTIVE COMMUNICATION ENVIRONMENTS
Intermediate
ADAPTIVE COMMUNICATION ENVIRONMENTS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
EMERGENCY MEDICAL DISPATCHER EMD CERTIFICATION
Intermediate
EMERGENCY MEDICAL DISPATCHER EMD CERTIFICATION
Intermediate
Call Center
Expert
Call Center
Expert
Data Entry
Expert
Data Entry
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Administration
Expert
Administration
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Pre-Hospital Trauma Life Support (PHTLS)
Advanced Cardiovascular Life Support (ACLS)
Basic Life Support (BLS)
Administrative Assistant
Business Communication
Pre-Hospital Trauma Life Support (PHTLS)
Advanced Cardiovascular Life Support (ACLS)
Basic Life Support (BLS)
Administrative Assistant
Business Communication
Pre-Hospital Trauma Life Support (PHTLS)
Advanced Cardiovascular Life Support (ACLS)
Basic Life Support (BLS)
Administrative Assistant
Business Communication
Pre-Hospital Trauma Life Support (PHTLS)
Advanced Care Life Support (ACLS)
Basic Life Support (BLS)
Administrative Assistant
Business Communication
Pre-Hospital Trauma Life Support (PHTLS)
Advanced Care Life Support (ACLS)
Basic Life Support (BLS)
Administrative Assistant
Business Communication

Hobbies and interests

Association Football