Sales Man- Customer Care- P.R
Graziella Luxury gold & jewelry (Italian Co) Rٌٌetail B2C-B2B
Total years of experience :6 years, 9 Months
-Using smart technique to increasing the customer purchasing.
-Handle customer complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution Keep records of customer interactions, process
-customer accounts and file documents.
-Resolve customer complaints via phone, email, mail, or social media.
-Good dealing with wholesale dealer who visiting the store.
-Identify and assess customers’ needs to achieve satisfaction.
-Build success business relationship with customers .
-Add new strategy for sales.
-Persuasion visitor- client about the multi products of company.
-Collecting customer data (phone-email-comments) and make reference about purchasing
capacity for each of them.
-Collecting recommendation from customer or visitor.
-Expansion of business contacts via personal networking .
-Social media promotions and responses to negative opinions online.
-Keeping in contact with existing customers in person and by phone.
-Making business meetings with new customers / Rearrange Upper Egypt clients.
-Agreeing sales, prices, contracts and payments.
-Achieving sales targets.Achieving sales targets.
-Advising customers about delivery schedules and after sales service.
-Recording orders and sending details to the sales office
-Giving feedback on sales trends.Giving feedback on sales trends.
-Promoting new products and special deals to Open new market. and developing existing &
new customer.
-Rocket my sales 400% first Quarter. Presenting products to the market.
-Exceed our planned target every Month / Quarter.
-Change the payment way from credit to cash after that to Advance payment.
-Planning products in transit before it’s arriving to our warehouse pushing sales in regression
seasons.
-coordinating staffing requirements and staff briefings.
-liaising with clients and designers to create a brand for the brand and organizing the
production posters, catalogues and sales brochures.
-preparing and supervising the production of publicity brochures, handouts, direct mail
leaflets, promotional.
Running the team leaders and the agents how to work professional in: -
-Selling and dealing successfully over the phone with different nationality
USA.
-Motivation the sales record.
-Make sure all the new customer get there new Sim card.
-Persuade existing customers change their current companies.
-Sending reports (daily weekly monthly).
-Searching for problems and fix it.
Running the team leaders and the
agents how to work professional in
-How selling over the phone calling card in all around the USA & Canada
-Motivation the sales record. Study the local company.
-Find the strengths and weaknesses of competitors.
-Follow Up with the team leaders the sales.
-Recharge amount for existing customer on the systems.
-Sending reports (daily weekly monthly).
-Making the meeting over the phone with the clients & Solving their problems.
Selling telephone service to Americans over the phone.
Responsible for: educating the customers about our services and trying
to persuade them to buy our services, following up the service with the
-customers and reporting their problems to the concerned Dept
-Conducting customer surveys in order to collect data to determine the
potential customers and Explain products or services and prices, and
answer questions from customers making SWOT Analysis.
-collecting data.
-Holding weekly meetings to review the achievement, milestones,
-market opportunities/challenges