Abdallah Tarek

• Provide travel support and booking assistance to international customers on behalf of Expedia,
a leading global travel platform.
• Manage reservations, modifications, cancellations, and special requests using the GDS systems
Amadeus and Farelogix.
• Troubleshoot booking issues and deliver real-time solutions across various travel services
(flights, hotels, and car rentals).
• Communicate daily with travelers from different cultural backgrounds, ensuring clear,
professional, and respectful service.

• Handled order tracking, complaint resolution, and return processing for customers in Gulf
countries.
• Worked behind the scenes to investigate and resolve issues without direct customer interaction.
• Coordinated with internal departments to ensure accurate and timely resolution of customer
requests.
• Maintained records and documentation in line with company standards and SLAs.

• Provided frontline support to Orange Telecom customers for billing inquiries, plan changes,
and technical troubleshooting.
• Documented customer interactions and followed up when necessary to ensure full issue
resolution.