Customer experience partner
Maersk
Total years of experience :13 years, 4 Months
o To deliver a positive customer experience for all designated customers and to ensure a smooth execution of the end to end shipment lifecycle by working closely with the customer and relevant internal stakeholders.
o Follow up with all customers’ requirements for import, export or any other related issues
o Work together with Sales on common objectives and follow up for new opportunities
o Handle incoming customer services queries, issues & exception management.
o Receiving customers who are willing to obtain services from the bank
o Explaining terms and conditions of different types of services
o Deliver the service as soon as conditions have been satisfied
2. Housing Bank, Jordan
Role: Trainee, July-August 2010
BSc in Management Information Systems (MIS) from Al-Balqaa University, Jordan, 2011 (GPA: very good)
Tawjihi, Al-Jubaiha Secondary School, 2006, Scientific stream, GPA: 84.6