Computer Support Engineer
Injazat Data System
Total years of experience :12 years, 11 Months
Job Responsibilities:
1- Manage and implement on HP service manger to open, manage, escalate, close tickets, service desk, create interaction request, create incident, create severity and incident management.
2- Install windows xp, windows 7, windows 8.
3- Install microsoft office 2003/2007/2010/2013.
4- Manage active directory to create users, groups, disable users, reset unlock account, manage attributes and manage OU.
5- Manage DNS, DHCP, Vmware, TMG and apply GPO.
6- Manage Call Manger to create new device, create new profile, forwarding call.
7- Manage exchange 2010 to create new mail box, disable and manage attributes.
8- Support outlook, create rule, archive, and manage email.
9- Support proxy server, internet and WIFI issue
10- Maintenance pc, laptop, cisco ip phone, printers and scanners.
11- Support applications that work in oracle and java.
12- Customer service when user call me I handle user by phone, access remote desktop management, acess on server, acess on call manager or login ticket to spicial team to solve issue or run the request .
Job Responsibilities:
• Manage active directory to create users, groups, disable users, reset and unlock the account.
• Manage DNS, DHCP, VMware, and TMG.
• Manage Call Manager to create a new device, create a new profile, forwarding call.
• Manage exchange 2010 to create a new mailbox, disable and manage attributes.
• Support outlook, create rule, archive, and manage email.
• Support proxy server, internet, and WIFI issue.
• Maintenance pc, laptop, Cisco IP phone, printers, and scanners.
• Support applications that work in Oracle and Java.
• Manage active directory to create users, groups, disable users, reset and unlock the account.
• Manage DNS, DHCP, VMware, and TMG.
• Manage Call Manager to create a new device, create a new profile, forwarding call.
• Manage exchange 2010 to create a new mailbox, disable and manage attributes.
• Support outlook, create rule, archive, and manage email.
• Support proxy server, internet, and WIFI issue.
• Maintenance pc, laptop, Cisco IP phone, printers, and scanners.
• Support applications that work in Oracle and Java.
Job Responsibilities:
1- Manage aix server, install aix, create volume group, phisical volume, logical volume, file system, users, groups and manage the servers.
2- Manage AIX PowerVM virtualization and HMC.
3- Manage HACMP adminstration and configration.
4- upgrade aix from 5.3 to 6.1 on HA site.
5- prepared all servers in new Core Banking and DR site.
6- Manage POWER Machine P595/P770 and SAN Storage DS 8000.
Job Responsibilities:
1- Connect the fixed line and internet.
2- Maintenance Network and any wire damage.
3- maintenance pc, laptop, printers and scanners, desktopt support.
4- Install windows, microsoft office and software on all pc’s.
2016 - 2018 M.Sc. degree in computer engineering from KSA - KFUPM – with a GPA of 3.786 first honor. 2007 - 2012 B.Sc. degree in computer engineering from Jordan - Yarmouk University – with a GPA of 80.8% first honor. 2005 – 2006 Secondary School - Scientific stream (81.5%).