Application & Desktop Support Engineer
Halian International
Total des années d'expérience :5 years, 11 Mois
• Providing support for DHA & Ministry of Health and prevention Applications (Cerner Wareed app, Raayati, GRP, E services & Salama application ).
• Providing server support & setting up accounts in Active Directory.
• Using verity of management & ticketing systems such as (Ivanti, Remedy, lansweeper, Jira software & SCCM)
• Providing desktop support services, installing hardware and software modules, and troubleshooting a broad variety of hardware and software issues.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Walk the customer through the problem-solving process & direct unresolved issues to the next level of support personnel.
• Identify and suggest possible improvements on procedures.
Handling inbound call on a daily basis, solving customer issues.
. Troubleshooting all aspects of Etisalat services including network, WIFI, operating systems, Internet, landlines, IPTV and other computer hardware and software components . .
. Configuring routers and moving hardware and software components .
. Reporting/creating complaints for unsolved issues, assigning it to the technical department to take the action .
Developing weekly incident report summaries that were sent directly to management
. Act as a helpdesk staff member as and when requir
The International Vocational Qualification (IVQ) Technician Certificate/Diploma in Telecommunication Systems has been benchmarked against international standards and qualifications, including those of the United Kingdom, Australia, Canada, New Zealand, France and Germany, in order to establish comparability to levels of the National Qualifications Framework (NQF) of England, Wales and Northern Ireland and UK National Occupational Standards By achieve this qualification am able to: Adopt and maintain safe working practices above and below ground. Solve mathematical, scientific and associated problems at a technical level. Demonstrate underpinning mathematical knowledge for communication systems and digital networks. Apply computer skills effectively in the workplace. Explain the basic principles of electronics as they are applied to telecommunication systems. Investigate global and national mobile radio and telephone systems and communication technologies. Investigate protocols, standards and standards development bodies. Carry out a statistical survey. Carry out a pre-installation survey to premises. Carry out risk assessments to identify risks and prevent hazards. Accurately test and measure analogue and digital signals. Install high speed synchronous and wireless networks. Set up internet data centres. Use specialist telecoms tools and equipment safely in accordance with national standards.