Section Head (Networks and Technical Support Engineer).
Bank Audi
Total years of experience :17 years, 11 Months
• Provide support to users by providing analysis and resolution of the issue.
• Train people in computer system use.
• Provide the suitable solutions for any HW / SW issue within the agreed on SLA and based on the criticality of the issue.
• Responsible for ensuring that all users are aligned and aware of the IT requests and ensure following processes.
• Record and track incidents, complaints or requests. Ensure that problem tickets raised in the right channel are clearly documented and articulated.
• Collaborate with other IT teams (such as infrastructure team and network team) in problem diagnosis and resolution.
• Support deployment of client applications and required PCs SW and verifies installation standards by implementing the policies and procedures to support the organization's PC support services.
• Responsible for HW replacements and maintain users’ data.
• Analyze equipment performance records in order to determine the need for repair or replacement.
• Create and maintain images for pc’s & ATM’s
• Installs, configures, and maintains systems for antivirus and security updates as appropriate.
• Responsible for BlackBerry Administration service (BB Server Ver 5).
• Performing support for unified communication solutions (IP Telephony administration).
• Performing support for Network infrastructures.
• Network Termination and Testing for Branches & HQ.
• Troubleshooting and/or debugging Network-related problems.
• Implementing new Branches servers and Network and pc.
• Supporting and Troubleshooting Hardware/software Problems With clients.
• Designing, Installing, configuring and Troubleshooting LANs.
• Installing POS PC’s & peripherals like (NCR, IBM, HP, DELL, EPSON, ITL, STAR…
• 1st level support for ((DNS DHCP WSUS Symantec PRINT Exchange)) Servers.
• Monitoring 10 servers in 10 Branches with 10 separated Domains.
• Administer all servers and services running on those servers on a daily basis
• Dynamics Microsoft Retail Management System Configuration