Retail Area Manager
Geekay Group
مجموع سنوات الخبرة :9 years, 8 أشهر
• Supervised and inspired a team consisting of 6 store managers and over 50
staff members across 6 locations.
• Implemented regular training programs and performance assessments, led
to 15% enhancement in customer satisfaction metrics and a 28% growth in
total sales performance YTD and YOY
• Conducted in-depth analysis of sales reports and market trends to foster
business growth by formulating and executing strategies aimed at revenue
enhancement and sales target achievement focusing on UPT and ATV
• Oversaw operations of 5 departments with diverse product categories,
consistently attaining average monthly sales of at least 3 million dirhams.
• Achieved 20% decrease in stock outs by managing inventory for
approximately 2, 500 items and coordinating with over 25 local and
international suppliers and vendors.
• Upheld superior customer service standards across all locations, overseeing
customer database of around 80, 000 individuals.
• Achieved 10% decrease in operational expenses without compromising
service quality by formulating financial plans for regions, scrutinizing
expenses, and uncovering potential cost reductions.
• Executed local marketing campaigns and in-store promotions across
• Current diverse channels, including social media and loyalty App, resulting in a
notable 20% increase in foot traffic and a significant 15% uptick in sales.
• Hired, trained and retained high quality team members.
• Led store expense control and payroll to optimize business.
• Maximized sales by 25% and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Managed relationships with suppliers and vendors, negotiating contracts and ensuring timely replenishment of stock.
• Managed inventory levels and implemented replenishment strategies to meet customer demand.
• Addressed customer inquiries and concerns to ensure a positive shopping experience.
• Upheld Majid Al Futtaims policies and procedures to maintain integrity and compliance.
• Collaborated closely with store management to devise strategies for achieving and surpassing sales targets.
• Analyzed sales reports and market trends specific to Majid Al Futtaims diverse retail offerings.