Client Relations Manager
BLOM Bank
Total years of experience :7 years, 2 Months
Nov 2011 - Present BLOM Bank, Client Relations Manager Abu Dhabi, UAE
Expertise: Business Development Wealth Management Investment Advisory
• Acquiring, growing, and deepening client relationships in the corporate and high net worth
investment segments.
• Conducting outbound sales and cross-sales presentations to targeted individuals and organizations, providing full coverage across BLOM Group's channels.
• Tracking and reporting client engagement and product acceptance levels, and sharing
decisive feedback with internal management.
• Commending a high level of brand promotion and pro-actively ensuring steady
enhancement of service levels and efficiency.
Mar - Nov 2011 BLOM Bank, Hedging Advisory Unit - Syria & Jordan Damascus, Syria
Expertise: Product Development Options Trading Capital Markets Advisory
• Developing & supervising hedging operations for Syrian and Jordanian territories.
• Producing investment guidance for trading & risk management strategies.
• Marketing and communicating individual and institutional advisory services.
• Streaming informative financial information through multiple media sources, social and conventional.
Jan 2010 - Mar 2011 Audi Capital Syria, Financial Analyst Damascus, Syria
Expertise: Financial Analysis & Reporting Market Valuation Equity Trading
• Researched and produced quarterly macro-economic & sector forecast models.
• Developed and wrote daily & monthly market equity reports.
• Coordinated and communicated financial advisory services development.
• Created the entire editorial material used for the company's website.
Jan 2007 - Jan 2010 Dimensions Ltd, Corporate Finance Officer Beirut, Lebanon
Management Consultancy & Solutions Integration
Expertise: Financial Analysis & Reporting Corporate Valuation Feasibility Studies
• Directed business plan development in launching new software solutions.
• Managed the company's restructuring project to introduce new services across target sectors and markets (HR systems, Program Management & training, Companies valuation)
• Investment Advisor for Portfolio Management coordination and Investment Selection across equity, fixed income, and currency strategies.
Oct 2004 - Jun 2005 National Bank of Canada, Client Relations Associate Montreal, Canada
Expertise: Client Acquisition Customer Support Conflict Resolution
• Recognized and capitalized on opportunities to expand client awareness and operations of online banking solutions.
• Responsible for over-achieving online target-client acceptance by 130 percent.
• Provided range of banking services to meet client needs and alternate solutions to potential
concerns.
2005 - 2008 Concordia University, MBA Investment Management
1999 - 2003 American University of Beirut, BBA Operations & Information Management Trainings & Seminars