Project Manager
Smart System
Total years of experience :14 years, 3 Months
Date: Oct 2011 - Till Now
Company: Smart System, Alexandria.
Position: Project Manager
• Manage the know-how transfer through the team.
• Effective interpersonal communications skills, facilitation techniques, problem solving, leadership and project management
• Provide second level of support for complex network problems.
• Capacity planning and consultancy for Network upgrade and migrations.
• Design service agreements back with sales channel.
• Develop the technical project plans.
• Technical Account management.
• Simulate real scenarios in a controlled lab environment.
• Develop project technical documentations.
• Deliver knowledge transfer sessions to customers.
• Implementing Cisco routing, switching, and voice
• Implementing Storage (NetApp and EMC)
• Implementing VMware (vSphere, View, and vCloud)
• Implement large scale and complex networking solutions including staging, configuration and fine-tuning.
Date: Oct 2010 - Oct 2011
Company: Royal El-Minya Cement, El-Minya
Position: Sr. System Admin
• Provide second level of support for complex network problems.
• Provide add-on services such as the network health check and networking performance tuning.
• Capacity planning and consultancy for Network upgrade and migrations.
• Develop the technical project plans.
• Manage the know-how transfer through the team.
• Managing and maintaining datacenter to achieve uninterrupted operations.
• Managing and maintaining internal infrastructure serving as a senior technical resource in resolving problem escalations.
• Ensure server based Operating Systems and network equipment are routinely patched and protected from internal and external security threats.
• Provide configuration and troubleshooting support for network infrastructure hardware.
• Monitor server performance and recommend enhancements when necessary.
• Design and maintain existing NetApp Storage Area Network in a clustered VMware environment.
• Proactively monitor storage utilization and trends and implement enhancements that will improve performance.
Date: Feb 2007 - Sep 2010
Company: Access Telecom, Cairo.
Position: IT Manager
• Effective interpersonal communications skills, facilitation techniques, problem solving, leadership and project management
• Responsible for planning, organizing, directing and tracking aspects of the project, including technology, schedule, cost, contract and customer satisfaction. Interfaces with other functional leaders and support personnel.
• Design service agreements back with sales channel.
• Develop the technical project plans.
• Deliver knowledge transfer sessions to customers.
• Managing SDSL and ADSL technical and service teams.
• Plan and design Wan, Security, voip, Disaster Recovery and VPN solutions.
• Implement "Mail servers, Web, DNS, SQL, Radius, SDSL core solution ".
Date: 2004 - 2007
Company: (LRN2B) United Trading Group, Alexandria.
Position: IT Manager.
• Responsible for planning, organizing, directing and tracking aspects of Multimedia and Database projects, including technology, schedule, cost, and contract. Interfaces with other functional leaders and support personnel.
• Develop the technical project plans.
• Manage the know-how transfer through the team.
• Provide configuration and troubleshooting support for network infrastructure hardware.
• Ensure server based Operating Systems and network equipment are routinely patched and protected from internal and external security threats.
• Managing and maintaining datacenter to achieve uninterrupted operations ensuring the security of customer email building, deploying, and related infrastructure (routers, firewalls, load balancers) managing and maintaining internal infrastructure serving as a senior technical resource in resolving problem escalations.
• Experience integrating with Active Directory, Schema designs, and Group Policies.
• Experience installing and configuring SQL.
Date: 2002 - 2004
Company: Show-Net, Alexandria.
Position: Administrator.
• Managing and maintaining internet service via satellite to achieve uninterrupted operations for Alexandria customers.
• Managing and maintaining Show-net service for Alexandria internet service providers.
Date: 1999 - 2004
Company: Access Internet Service Alexandria
Position: Technical admin.
• Supporting and implement Email service, Dial up connections and Leased line.
• Managing and maintaining local loop with Telecom Egypt.
• Strategic Management.
• Business development.
• Primavera P6.
• MS Project.
• VMware vSphere.
• VMware view.
• VMware vCloud.
• VMware vShield.
• NetApp Storage.
• EMC Storage.
• Symantec NetBackup.
• Veeam Backup.
• Cisco Unified Computing System.
• Cisco Routing, Switching.
• Cisco Voice, Call Manger.
• Cisco Security ASA, Pix.
• IBM Tivoli End Point.
• IBM Tivoli Monitoring.
• IBM Tivoli Network Manager
• Microsoft Exchange.
• Microsoft SQL Server.
• Fortigate Security.
• Axapta ERP system.
• Arab Academy for Science, Technology and Maritime Transport Major: Master Of Business Administration (MBA)
• Alexandria University: (2003) Major: Bachelor in phonetics, Faculty of Art.