Sephora Store Manager
Habchi & chalhoub
Total years of experience :16 years, 7 Months
I am proud that during my new handling of SEPHORA store, we achieved a new sales record on SEPHORA Kuwait history for a period of two consecutive months (April& May-2014) with an increase of 150%.
Job Description:
Managing and coaching 25 members of SEPHORA team to reach maximum market share hourly
Managing 42 members of suppliers and promoters staff in and out the store to achieve maximum sales
Managing and controlling stock availability, reduce the stock loss..
Daily check on store & products quality, cleaning schedule, merchandising.
Check the store new animation layout every 15 days as per regional guide lines.
Check podiums installation on weekly basis.
Training and promoting highest customer service standards.
Training head cashier and stock controller.
Manage daily staff operations and solve any work problems.
Communicate with all suppliers management to drive market share
Creating new ideas to control the traffic floor during weekends.
Created the brand image of AlSafi Store to match the international concept, and achieved the target sales.
job Description:
Create a new store visual merchandising competing with the international brand lines.
Train the staff on sales techniques to promote the highest customer service standards.
Managing stock availability by ordering the new and best selling products, do a quality check, control the stocks and reduce the stock loss.
Build new customers.
improving store sales.
Maintain a very good public relation with all of the Business Partners.
Create and solve all the business needs form a to z
Achievements:
- Achieved business plan for 3 quarters.
- Annual growing sales 8 %.
- Audit result is green 87%.
- Mystery shopper: customer care score 90%.
- Achieved stock take target.
- Achieved loss prevention score.
We have achieved the above results by focusing on 5main factors which is People, Product, Promotion, Place, Price.
People Management:
As being involved in the recruitment process, and developing the recruits to meet the highest work standards, I managed to lead 120 staff members to achieve the business plan, and currently most of my recruits now are filling the positions of Assistant mangers & head cashiers.
Achievements: (both stores)
- Achieved business plan for 4 quarters (both stores)
- Audit result is green "above 90%".
- Achieved customer care score (Mystery shopper)
- Achieved stock take target (Shrinkage Target 0.05%)
- Achieved loss prevention target.
Main Role:
- Ensure that the communication is effective throughout the Store and back to the brand team.
- Implement and review all stock loss prevention controls.
- Implement processes specific to store product, size & location
- Manage the team including: in store training, recruitment, motivation, coaching, development, disciplinary & performance appraisals.
- Implement store layout, visual merchandising, stock & fixture positioning according to brand guidelines, Manage stock replenishment, product launches and promotions.
- Ensure the store is fully compliant administratively & procedurally accordingly to company guidelines & deadlines.
- Maximize sales & ensure customer focus is prioritized at all times
- Weekly / daily analysis of commercial reports & implementation of action plans where necessary.
- Manage manpower planning according to business needs.
- Deputize in the absence of the Store Manager.
Achievements:
- Achieved business plan for 4 quarters.
- Annual growing sales 12%.
- Audit result is green.
- Achieved stock take target.
- Achieved loss prevention score.
Main role:
- Planning & organizing for the weekly, monthly and yearly sales and marketing activities.
- Maximizing sales and exceeding store’s set targets.
Achieved through effective and continuous space, stock and seasonal management.
- Deciding store layout as per the guide lines
- Managing stock availability and stock coverage.
- Training and promoting highest customer service standard.
- Applying and maintaining visual presentation and store appearance.
- Managing Staff in terms of evaluating performance.
- Managing busy store promotions.
Worked as sales man in many industries.