National Service General Manager
D J Auto Parts Co.
Total des années d'expérience :25 years, 3 Mois
- Continuously expanding the company's service network across the kingdom, increasing the accessibility of aftermarket parts and services for customers.
- Ensuring that all service centers and service dealers operate smoothly according to company policies and procedures, leading to increased operational efficiency and customer satisfaction.
- Monitoring parts warranty to keep it within a reasonable range, maintaining quality standards while controlling costs.
Preparing yearly budgets and CAPEX plans based on company objectives, optimizing resource allocation for service operations.
- Actively contributing to the growth of the company by nominating new service dealers and maintaining strong relationships with existing ones to enhance overall service quality and coverage.
- Effectively managed projects in both Egypt and Saudi Arabia, showcasing adaptability and international project expertise.
- Prepared accurate project quotes through meticulous study, ensuring competitiveness in the market while maintaining profitability.
- Conducted comprehensive market surveys to assess competitors and material prices, optimizing procurement strategies for cost-effective project execution.
- Supervised material procurement processes, balancing cost and quality to maximize project budget efficiency.
- Conducted technical and financial meetings with project owners and consultants, nurturing strong client relationships and aligning projects with client expectations.
- Implement the day-to-day operations assigned for the Service department to ensure compliance with the established standards and procedures
- Monitor, follow up and update the WIP (Work in Progress) sheet and ensure that all the service issues and observations are addressed to ensure that the service center is compliant with the regional service manager requirements.
- Control the quality of the repairs performed on the vehicles and ensures all are up to Ford standards.
- Establish and monitor the appointment system for customer vehicles service to ensure that the workshop capacity is fully utilized.
- Monitor gross sales of the service center and ensure achieving the monthly and yearly sales targets.
- Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
- Prepare reports of the Service department timely and accurately to meet company and department requirements, policies and standards.
To manage operations of Work Shop and achieve the budgeted
targets (sales, profits, customer satisfaction and productivity
objectives, forecasting future performance and periodic
performance reviews and implementing improvement activities
and the results).
To prepare annual budgets, based on guidelines from senior
management, and submit to management for approval.
To manage the departmental expenditures as per the approved
budget.
To meet the profitability and customer satisfaction targets (CSI)
Ensures that all service centers are operating smoothly
according to company policy and procedures.
Strengthens service marketing activity in the area and increase
number of unit serviced, labor sales, and other sales.
Effectively utilizes manpower and facilities of all service centers
to reduce idle time.
Ensures that CSI meets the target laid by the company.
Manage the operation lease contracts to ensure quality and cost.
Monitors, solves, and reports technical problems in all centers
through utilization of area HI-tech.
Prepare yearly budget and CAPEX for yearly budget for my
branch and area branches
Enforces budgetary control and ensure that targets are met by
all area service centers.
Proposes short and long terms requirements plan for productive
and non-productive to ASD-GM.
Provide monthly performance results to the ASD General
Manager.
Build and prepare new service center from A to Z.
Set and monitor realistic and achievable service performance
targets.
Manages equipment, installation and utilization.
Manage and generally upgrade service shop operation.
To draw up targets and institute expense controls for service
department.
Monitor job quality through quality control inspections, comeback
reports.
Provide monthly performance results to the General Manager
• Plan, organize, lead and control total service and parts
management operations.
• Set and monitor realistic and achievable service
performance targets.
• Monitor customer satisfaction reports and trends.
• Target market development for periodic maintenance and
repair work.
• Periodecally spare parts order and maintain stock for
different models related to the fast moving items and
consumption rate .
- Plan, organize, lead and control total service management operations
- Set and monitor realistic and achievable service performance targets
- Monitor customer satisfaction reports and trends
- Monitor job quality through quality control inspections, comeback reports, complaints
- Diagnose & study the technical problems for new vehicles to decide if it is covered by warranty or not.
- Forward field technical report to warranty dept. including technical information of the problem and suggestion for repair supported with clear photos.
- Inspect the repeated faults for new vehicles and reported to the manufacturer through warranty dept. to avoid in next models.
- Provide monthly performance results to the Dealer Principal/General Manager
- Maintain service and parts coordination through regular meetings with Parts Manager
- Conduct monthly service staff meetings
- Ensure efficient service operations through providing adequate tools and equipment and smooth work flow procedures. (standard operating procedures)
- Ensure speedy maintenance and repair through clear identification of customers needs and accurate repair order preparation
- Provide clear cost estimates and keep customers informed of work progress
- Create clear customer invoices that show and itemize all parts, labor charges
- Actively promote the services and benefits of the dealers service and parts departments to all customers
- Take all necessary actions to resolve customer complaints in the shortest time
- Heavy and sophisticated repair.
- Daily maintenance for vehicles
- Diagnose and give solutions for technical problems
- Body shop and chassis alignment.
- Yearly spare parts order and maintain stock for different models related to the fast moving items and consumption rate .
- Service & Maintain photocopiers (digital&light lens)
- Service & Maintain fax machines.
- Service & Maintain printers (ink jet& laser jet)
- Install & service network printers & copiers
- GRADE : PASS