customer service
union cooperative society
مجموع سنوات الخبرة :9 years, 9 أشهر
• Provided support to all customer queries in three languages (Arabic, English and French)
• Handled the customer problems by providing their needs with the smile and positive attitude
• Manage and analyze customer feedbacks, follow-up methods and quality of service.
• Improving customer service based on client feedback
• Providing first aid to customers.
• motivated team members to achieve customer service goals.
• Provided support to the team.
• Ensure that the customer Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments.
• Provide customers and visitors with escort services .
• Deploy and manages team of security. .
• Talking with customers to understand their requirements.
• Preparation of incident and accident reports.
• Checking the delivered items in the receiving area.
• Maintaining daily records and sending daily/weekly reports to superiors.
• Responsible for handling customer inquiries
• Receive customers and meet their needs with a smile and positive attitude.
• Provided support to customers
• Keep good relationship with customers by giving good service.
• Keep the customers details in their own file for reference in future.
• Handled the customer phones, mails, messages etc.
• Handled the customer problems by providing their needs.
• Achieve positive outcomes from Guest queries in a timely and efficient manners
• Ensure an efficient reception experience for Guests, including check in/out,
and complete audit procedures, as required.
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback .
• Attend appropriate training courses, when required.
• Demonstrate a knowledge of hotel room categories, room rates, packages,
promotions and other general product knowledge necessary to perform daily
duties
• Communicate with patients in person and by phone with excellent standards of customer care.
• Confirm appointment information, answer phone calls and responds to inquiries Directly where appropriate.
• Participate in all mandatory and unit specific training required for specific care area.
• Register computerized patients in Hospital Information System (HIS) by -- other
Reviews entering demographic and clinical data as Outlined in departmental policies and procedures and get the signatures we requested hospital patient consents.
• Update patient details.etc
-System and Networking. -Computer Skills.