Senior Reservations Supervisor, Acting Reservations & Revenue Manager
Holiday Inn Kuwait Downtown
Total des années d'expérience :18 years, 11 Mois
Senior Reservations Supervisor, Acting Reservations & Revenue Manager from November, 2010 up to date at Holiday Inn Kuwait Downtown
Intercontinental Hotels Group
Responsibilities:
• Fully conversant with all reservation procedures including cancellations and no-shows, and adhere to these procedures at all times.
• Fully aware of all rates and promotions and to quote such rates in line with hotel standards, ensuring maximum occupancy and rate are achieved at
all times.
• Deal with all internal and external customers in a professional manner to ensure complete satisfaction at all times whilst adhering to hotel standards.
• Develop and maintain customer relations to the highest standard,
answering all telephones promptly and correctly.
• Ensure all incoming correspondence is actioned promptly and correctly, and any request responded to courteously and within the same working
day.
• Maintain an accurate and logical filing system for correspondence relating to bookings and enquiries.
• Ensure the Reservations office is kept clean, tidy and in an organized
manner at all times.
• Having accurate working knowledge of the hotel bedrooms and public
areas in order to show current and potential clients the hotel and facilities.
• Aware of current and future availability and any historical and seasonal
trends and major events which may affect it.
• Ensure effective communication of all guest requirements to all other
relevant hotel departments.
• Chase all unconfirmed bookings ensuring they are confirmed or released in accordance with hotel policy.
• Maintain an accurate waitlist and ensure all bookings are converted should
rooms become available.
• Passing all potential sales leads to the Sales department.
• Strictly observe all credit procedures as set by the Reservations Manager and Credit Controller.
• Visit Visa process
• Fully conversant with all reservation procedures including cancellations and no-shows, and adhere to these procedures at all times.
• Fully aware of all rates and promotions and to quote such rates in line with hotel standards, ensuring maximum occupancy and rate are achieved at all times.
• Deal with all internal and external customers in a professional manner to ensure complete satisfaction at all times whilst adhering to hotel standards.
• Develop and maintain customer relations to the highest standard, answering all telephones promptly and correctly.
• Ensure all incoming correspondence is actioned promptly and correctly, and any request responded to courteously and within the same working day.
• Maintain an accurate and logical filing system for correspondence relating to bookings and enquiries.
• Ensure the Reservations office is kept clean, tidy and in an organized manner at all times.
• Having accurate working knowledge of the hotel bedrooms and public areas in order to show current and potential clients the hotel and facilities.
• Aware of current and future availability and any historical and seasonal trends and major events which may affect it.
• Ensure effective communication of all guest requirements to all other relevant hotel departments.
• Chase all unconfirmed bookings ensuring they are confirmed or released in accordance with hotel policy.
• Maintain an accurate waitlist and ensure all bookings are converted should rooms become available.
• Passing all potential sales leads to the Sales department.
• Strictly observe all credit procedures as set by the Reservations Manager and Credit Controller.
Acting Reservation Manager from Nov. 1, 2008 Till may. 1 '2010 at "Holiday Inn Safaga" Hotel Resort; Intercontinental Hotels Group.
Reservation Clerk at "Holiday Inn Safaga" Hotel Resort; Intercontinental
Hotels Group; From 02 March 2007 Till 31 March 2008.
Guest Service Agent at "Domina Makadi Bay" Hotel & Resort from 05 May 2006 Till 25 February, 2007.
2) RECREATION DEPARTMENT:
"Ibrotel Makadi Oasis" Hotel Resort. Health Club coordinator
Till 22 April 2006.
3) F&B DEPARTMENT: Waiter & Restaurant Cashier at "La Residance Des Casceds" Hotel & Golf
Resort At Soma Bay from 01 March, 2004 Till 31 October, 2004.
Bachelor of Arts, Philosophy Dept., 2003.