Islamic finance Executive
Abu Dhabi Islamic Bank
Total des années d'expérience :20 years, 0 Mois
o Achieve assigned sales targets in order to contribute to the sales volumes/revenues
Develop new markets and customers within the assigned territory to enhance sales volumes/ revenues
o Cross sell non - assigned products & services to contribute the revenues and market presence. Attending KIOSK set by the bank in different locations/companies/ malls
o Provide quality customer service to ensure customer satisfaction and retention
o Provide market intelligence to supervisors on a regular basis for use in formulating strategies and plans
o Listing more tthan 6 largest companies.
Develop new markets and customers within the assigned territory to enhance sales volumes/ revenues
o Cross sell non - assigned products & services to contribute the revenues and market presence. Attending KIOSK set by the bank in different locations/companies/ malls
o Provide quality customer service to ensure customer satisfaction and retention
o Provide market intelligence to supervisors on a regular basis for use in formulating strategies and plans
o Listing more tthan 6 largest companies.
o Achieve assigned sales targets in order to contribute to the sales volumes/revenues
Develop new markets and customers within the assigned territory to enhance sales volumes/ revenues
o Cross sell non - assigned products & services to contribute the revenues and market presence. Attending KIOSK set by the bank in different locations/companies/ malls
o .Provide quality customer service to ensure customer satisfaction and retention
Sky Telecom UAE - Du & Etisalat Channel Partner August 2015 - Present
• Tele sales & Customer Service Officer:
o Evaluate customer needs and build productive long lasting relationship Generating revenue and acquiring customers.
o Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer.
o Sells products by establishing contact and developing relationships with prospects.
o Maintain and expand the pipeline.
o Follow up with the customer after closing the deals.
o Cold calling to arrange meetings with potential customers to prospect for new business.
o Maintains quality service by establishing and enforcing organization standards.
Etisalat Egypt February 2013 - June 2015
• Call Center Executive:
o Sell product and place customer orders in computer system.
o Provide customers with product and service information.
o Up sell products and services. Transfer customer calls to appropriate staff.
o Identify, research, and resolve customer issues using the computer system.
o Follow-up on customer inquiries not immediately resolved.
o Complete call logs and reports. Research billing issues.
o Research misapplied payments.
o Recognize, document and alert the supervisor of trends in customer calls.
Edita Food Industries - Egypt September 2011 - January 2013
• Key Account Manager:
Edita Food Industries is one of the leading FMCG companies in Egypt.
o Best Sales for 2 consecutive quarters, and over achieved quarterly target to reach 120%.
o Promote the company's products to existing customers and attract new customers.
o Knowledge of all the information related to the products and provide a full explanation about the customers.
o Get on the purchase of customer requests.
o Ensure customer satisfaction for products and services offered.
o upsell the commpany products and Sales increase dramatically.
o cover all customers throughout my geographical area.
o collect dues and follow-up company debt from the customer without delay.
Ramex for Hotel Supplies - Egypt January2010 - August 2011
• Brauch Sales Manager:
o manages branch sales force to maximize profits and minimize expenses.
o Ensures the achievement of branch sales/profit goals.
o Ensures the profitable growth of the business and increasing market penetration and the development, retention and value of existing accounts.
o Develops great/diverse talent, management/financial control plans and actions plans to secure successful execution of branch and people performance.
• Ramax Company is the sole agent and authorized distributor for leading international companies in the field of cookware, hotels and restaurants
• The appointment of a month in January 2011 till June 2011
• The work start in the company's branch in Sharm El-Sheikh
• The renewal of the entire branch and the reorganization and renovation work of the showroom addition and a sign of the branch and additions at the lowest cost
*Able to lead a team extract the best of them for energy production and to achieve desired target
• worked of the internal system of branch staff to determine the responsibilities
• The establishment of a system to work to improve the performance of staff and raise the level of the branch
• re-establish a list of computer prices to accelerate the work of quotations
• The database has been prepared for clients on your computer to extract the customer data in an easy and fast
• Create some free advertising for the company in the search engines on the Internet
Vodafone - Egypt March 2007 - January 2010
• Corporate sales team leader
o I has been gained considerable experience in the field of sales by working in this company.
o I have upgraded during the first year to the position team leader.
o Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary
o Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
o Assists management with hiring processes and new team member training
o Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
o Develops strategies to promote team member adherence to company regulations and performance goals
o Conducts team meetings to update members on best practices and continuing expectations
o Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
Ramex for Hotel Supplies - Egypt June 2004 - August 2007
• Ramex for Hotel Supplies - Egypt June 2004 - August 2007
• sales representative
o Start working in the head office in Cairo and established Sharm el Sheikh
o Changed the manual price list of the products to digital list to match the fast pace of the work
o Setting up database to customers on computer for easy extraction of client's data
o Creating catalog for the company's products on the computer,
o Creating free advertising for the company in search engines on the Web
o Dealing with the larger hotels in Sharm el-Sheikh such as Four Seasons Hotel - Sheraton Sharm Hotel - Domina Coral Bay Resort - Sonwsta Beach Resort
o Start working in the head office in Cairo and established Sharm el Sheikh
o Changed the manual price list of the products to digital list to match the fast pace of the work
o Setting up database to customers on computer for easy extraction of client's data
o Creating catalog for the company's products on the computer,
o Creating free advertising for the company in search engines on the Web
o Dealing with the larger hotels in Sharm el-Sheikh such as Four Seasons Hotel - Sheraton Sharm Hotel - Domina Coral Bay Resort - Sonwsta Beach Resort
o Bachelor Degree in Computer Science and Information systems (Grade: Good)
