network administrator of cisco voice services
المديرية العامة للجوازات
مجموع سنوات الخبرة :8 years, 3 أشهر
• The role of the Cisco Voice Administrator will be to administer Cisco
Unified Communications and associated technologies at Intelligrated. In addition the Cisco Voice Administrator will provide third level escalation support for voice and network technologies
• from the service desk.
• Perform initial triage of all incoming Voice requests.
• Provide client with status updates and issue resolution.
• Move's, Add's & Changes for Cisco Voice environment.
Day to day support of Cisco Unified Communications Manager
(CUCM), Cisco Unity Connections, and Cisco Unified Contact Center
• Express (UCCX).
Support of Cisco router (voice gateways) and other infrastructure & Assist with implementation of new and existing unified communications technologies & Create and maintain voice and
• infrastructure documentation.
Implementation planning and project oriented work for new technologies & The desire to continually train and upgrade skills related to current and future unified communications technologies & Train and mentor L1 support services team in relation to unified
• communications technologies.
continually promote the improvement process when interacting with
• peers and the user community.
My team of seven technicians that I follow up on and give them tasks to do
Administrator in MS Exchange & Active Directory.
Solving of technical issues for Saudi ceramic's devices: laptops, printers, Pcs, servers.
IT Accounts devices management.
Creating reports with our cases for our high management.
• Working in STC (Saudi Telecom Company) in IT department as general issue analyzer for STC business accounts and manage for highly impacted cases between support teams to reduce the average handling time.
• Creating reports with our cases for our high management.
• Manage of STC Command control center which work on general cases impact STC business to reduce bouncing of cases between teams and improve our performance, then raise detailed reports for our high management.
. solving of technical issues for Almarai's devices : lab tops, printers, Pcs
. Installing of Windows
. Windows servers, solving of outlook issues and adding, remove groups in active directory.