Operation Engineer
SUNGARD part of FIS
Total des années d'expérience :7 years, 9 Mois
Production engineer for the market data platform: MarketMap infrastructure (Maintenance and issues resolution)
Management of different monitoring systems and alerts fixing
Implementation of new components and improvement of the existing platform
Support level 2 for tickets and incidents
✓ Since August 2012: Support Engineer: HELPLINE society
Technical support for backup software
Installation of backup and high availability software
Manage backup, archiving and restoration data for our customers
Intervention as technical expert to solve technical problems
Test and installation of patches
Achieve an accurate diagnosis and keep link between different levels in order to solve issues
Hotline and remote maintenance
✓ January-July 2012: Technical consultant: ETAI Company
Technical support for web and desktop applications: ➢ Parameter the web and the desktop applications according the type of subscription
➢ Achieve an accurate diagnosis in order to solve technical problems
➢ Escalation of issues to the relevant service (development, test, subscription )
➢ Ensure the monitoring and management of the incidents
✓ August 2010-december 2011: Support technician: TELEPERFOMANCE society
➢ Troubleshooting issues in the internet connection, phoning and TV channels
EXPERIENCE TRAINING/PROJECTS
Projets
✓ November 2009- February 2010: Support technician: STREAM Society
➢ Hardware and software maintenance of computers DELL for customers in France, Belgium and Switzerland
✓ May - October 2009: Computer technician: MARSYH society
➢ Hardware and software maintenance of computers
➢ Preparing invoice, quotation and order form
➢ Expenditure management
➢ Absence and presence management