Service Desk Technical Representatives
Sitel
Total des années d'expérience :15 years, 6 Mois
2001 - Current
Service Desk Technical Representatives (Sitel, St. Catharines, Ontario)
Support agent for HP products; providing advanced technical support for medium to large
corporate networks
Enhanced the performance of the team through coaching, one-on-one meetings and providing achievable goals
Analyzed and interpreted quantifiable data on team results to clients and upper
management
Helped in developing campaign curriculum; trained new hires and cross-trained existing
employees
2000 - 2002
Infantry Soldier (Lincoln & Welland Regiment, St. Catharines, Ontario)
Military law, server design project
Received basic Military Certificate; drills and weapons training
First Aid/CPR certification
1999 - 2000
Satellite TV Technician (Vince Satellite TV, St. Catherine's, Ontario)
Installed and repaired satellite systems; receiver configuration
Wired and installed centralized home theatre systems
Sales and customer service
Technicians training
2012 Geographic Information System, Bachelors Degree (SAIT Polytechnic, Calgary) Cartography Design, Remote Sensing, Geospatial Concept, Geospatial Statistics, Database GPS, GIS Programming, Enterprise GIS, Spatial Analysis, GIS Oil & Gas, Project Management
2002 Computer Network Post Graduate Certificate (Niagara College, Welland, Ontario) Windows NT/2000 server, Linux, DOS, Server backup/recovery, Mac network integration
1999 PC Support Specialist Diploma (Academy of Learning, St. Catharines, Ontario) A+ certification equivalent, PC hardware, MS office, Book keeping Geographic Information Systems - Projects
SAIT Polytechnic Campus Lockers: Developed database containing all SAIT lockers along with maps showing lockers locations and status (rented, available, etc ), uploaded database to an SQL server, and linked database to the SQL Server so any effects on database will show on the map. Civil War Impact in Africa: Developed database and map correlating the effects of war with death rates, education, and economic impact